CDW ServiceNow DESIGN SERVICES
Create a ServiceNow Roadmap for Success
Whether you have yet to implement ServiceNow® or are looking to expand into new process areas, the right partner is key to designing for the exact ServiceNow® capabilities you need. From demos to project mapping and budget projections, our Advisory Services team can help you plan a ServiceNow® roadmap that lets you exceed your service management goals.
Design your custom ServiceNow solution.
Begin Your ServiceNow Journey
ITSM Maturity Roadmap
Are your IT processes plagued by inefficiencies? Are business customers asking for things you can’t provide or easily manage? ServiceNow ITSM can empower your organization, reduce cost and improve the efficiency of your IT processes. CDW’s ITSM Maturity Roadmap can help you define future state goals and outline an implementation plan that solves business issues.
Review and refresh your ServiceNow roadmap. Our advisory consultants will conduct a series of workshops to education your system administrators on the general usage of the ServiceNow platform as well as deliver both short- and long-term recommendations for platform upgrades and improvements, adoption plans and ways to ensure ongoing maturity.
Organizational alignment doesn’t happen overnight, and it takes a detailed plan to maximize ROI from your ServiceNow investment. Our advisory services cover everything from organizational change management to creating a cohesive service catalog. Our experienced consultants build a comprehensive ServiceNow program and educate your teams on its business drivers to drive adoption and help you reach your goals faster.
Process Engineering Engagement
How can you scale ServiceNow to continue supporting your business growth? CDW consultants offer deep dive workshops that help you align industry best practices with your processes and business goals. We’ll help you identify dependencies on key service management process areas and then fine-tune your process design and maturity plans.
Service Management Executive Coaching
CDW offers executive-level service management coaching and guidance on an annualized basis for your executive sponsor and their direct reports. Executive coaching provides checks and balances as you determine important steps of maturity. This leverages our experience and provides both a sounding board, as well as interactive dialogue, as you execute on your roadmap and target important business objectives.