CDW Operations and Distribution

Updated January 5, 2021

• Delivery Times and Service Guarantees: Due to varying regional COVID-19 restrictions and regulations across the country, peak volume and reduced capacity of flight cargo space, some shipments may be impacted by delivery delays. If a business has signage posted indicating it is closed, if possible, it is recommended to also post signage indicating deliveries are being accepted, with a location.
• Even though CDW continues to ship orders as scheduled, package carriers are still experiencing delays due to unprecedented demand. Shipping status will be updated online as normal but may also be delayed as carriers process the increased volume of packages. Due to these unprecedented volumes, even on guaranteed service levels such as Next Day Air, potential delays are likely.

UPS

•  UPS continues to deliver worldwide. In the U.S., UPS is designated among the government’s critical infrastructure and, therefore, operations continue as normal.
•  If destination addresses are not accessible due to business closure or quarantine, UPS will re-attempt delivery up to three times, prior to returning the shipment to sender.
•  Alternate delivery locations may be available as well, depending on the destination location.
•  UPS standard practice is to utilize exception codes providing updates to impacted shipments.
• UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination until further notice. UPS expects to see delays within the Air and Ground networks.
• Signature Required Services have been modified. Drivers will ensure packages are delivered to the consignee but will not be exchanging the signature board to capture a signature. Drivers will not release packages without the consignee being available to retrieve them, and if applicable verify the age (over 21) of the consignee.
• UPS is also taking additional precautions when delivering to healthcare facilities.  All UPS drivers delivering to healthcare related locations are provided a mask to wear while performing the delivery.

FedEx

• FedEx is considered an essential business and will continue to operate under state of emergency and shelter in place orders recently issued in the U.S.
• Local, state, and national government work and travel restrictions change daily which are impacting FedEx’s ability to meet their high standards of service. Delays are to be expected.
• Signature guidelines are being temporarily adjusted for all shipments within the United States, except for Adult Signature Required (ASR) shipments. In efforts to minimize physical interactions, customers may be asked to verify recipient name in lieu of a physical signature. FedEx is still collecting recipient information. For shipments with the adult signature service option selected, couriers will still request a physical signature and require a government issued photo ID.

CEVA

• CEVA is operating in all 50 states including US Territories. This includes states that have a “Shelter in Place” order. 
• CEVA will make two (2) delivery attempts, after which the shipment will be returned to sender.
• Signature Required Services have been modified to eliminate physical interaction.
•  White Glove Service Offerings have been suspended (Inside delivery, uncrate and de-trash, etc.)
• Delays are to be expected based on regional and governmental regulation.

UPS Freight

• UPS Freight is designated among the government’s critical infrastructure and, therefore, operations continue as normal. 
• In order to reduce physical interaction, White Glove services (Inside delivery, uncrate and de-trash, etc.) are suspended until further notice.

• While CDW strives to reduce or eliminate additional shipping costs from our customers, you may experience temporary increases in freight charges as the transportation industry continues to see reduction in cargo capacity, surcharges and peak volumes.