- Orders, Quotes & Availability
- Status, Returns & Billing
- Sign In, Password & Settings
- Technical Support
Customer Service Response Update: Please be advised that due to increased contact volume, we are experiencing longer than usual wait times if you call, email, or chat with us. We are working hard to manage the increase in support inquiries and fulfill shipments as quickly as possible. We appreciate your patience, and we look forward to continuing to serve our customers during this critical time.
Place an Order
How do I place an order?
Your account manager will be your point of contact for all quotes, orders and exclusivity pricing. If you do not have an account manager with CDW or have an unmanaged account, please contact Sales Support for assistance with placing all orders and questions regarding pricing, proprietary equipment and related needs.
For Canada, please visit CDW Canada.
For the U.K., please visit CDW UK.
If you are a customer from outside the U.S., Canada or the U.K. we cannot assist you with setting up an account or with purchasing from CDW USA.
For assistance with creating an eProcurement order, please contact your account manager.
Who is my Account Manager?
If you have a dedicated account manager with us, you can contact your account manager for assistance. If you don't have an account manager with us, you can contact Sales for assistance at 800.800.4239.
Who is my account team?
With your online account, you have access to a team of specialists in sales management, technology sales, customer relations and technical support who can assist you.
What can technology specialists help me with?
For more complex projects or technology solutions, please contact your account manager. Your AM can connect you with a team of technology specialists to design the right solution to meet your company’s needs. Areas of expertise include:
Document Imaging
LAN/WAN
Mobile Wireless
Power
Security
Services
Software Licensing
Storage
Telephony
Voice and Data
Request a Quote
How do I create a quote online?
If you are signed in, you can create an online quote. Fill your shopping cart with the items you want included in the quote. Once you are done, use the Quote feature on the Checkout page. Enter your shipping information and select a shipping method to Continue. On the Checkout: Quote Review page, you can enter a Quote Description (required) and a Cost Center Code (optional).
Once you are done, you can select the Request A Quote feature to complete your quote and send it to your account manager. You will see a Thank You page confirming that your quote has been received. You can email a copy of this confirmation to yourself. You can also view your Quotes history at any time through your CDW account.
Prior to converting this quote to an order, please contact your account manager for configuration, pricing and contract verification. Should you choose to convert this quote to an order without verification, you may be contacted by your account manager to confirm the details of your order.
If you need additional assistance or have further questions, please contact your account manager. If you do not have an account manager with us, please contact Sales Support.
How do I edit a quote?
You can edit a quote at any time from the Quote Review page. Next to Order Details, you have the option to Edit, which will return you to your shopping cart. From there, you can add or remove items as needed and then proceed with requesting a newly revised quote.
If you need additional assistance or have further questions, please contact your account manager. If you do not have an account manager with us, please contact Sales Support.
How do I convert a quote to an order?
You will need to visit your account's Quotes history. You can search by quote number or by browsing the list of available quotes. To convert to an order, select the Quote you'd like to add to your cart and then continue to checkout in order to complete the checkout process.
Product Availability & Leasing
How do I check the availability of a product?
The availability of a product is indicated on the product details page. If you don't see the availability on the product detail page, please contact Sales Support.
How do I lease a product?
CDW offers leasing options for businesses on all of our products. To find out more, please contact Sales Support.
Special Offers
How often are the special offers on your site updated?
Special offers and pricing are updated in real time.
I saw an advertised price in an ad for CDW, but it’s a different price on your website.
Prices in the technology industry can fluctuate quickly. The prices on our website are updated in real time, but many ad campaigns are prepared ahead of time. If you see a price discrepancy, let us know and we’ll try to honor the lower price. Also, be sure to look for rebates on your product that can affect the price listing.
I just bought an item and noticed there is a rebate available. Where can I find the form?
Select the View Details option from the product information page for more information on available rebates.
You advertise a rebate, but when you click to see more information, it says it can’t be found.
This is usually caused by a rebate expiring. When this happens, we make every effort to get the listings removed from the site as soon as possible.
Why aren’t Florida and Canada residents eligible for some contests?
Restrictive laws in these areas prevent us from offering some promotions in these areas. Contact your individual locality for more information.
Where can I request a charitable donation from CDW?
At CDW, we have a strong commitment to our community and the communities of our customers. For more than sixteen years, the CDW family of coworkers have given generously to many national and local charities. If you would like to request a donation, please fill out our online donation request form.
Not finding what you need?
Sales Support can assist with e-account information, including billing info, customer numbers, pricing and placing orders.
Only your Account Manager can give you exclusivity pricing.
Tracking & Shipping
How can I get tracking numbers?
Tracking numbers are stored by order number within the Recent Orders history of your CDW account. You can also search for an Order Number by date or P.O. number.
Select an Order Number you wish to track. This will take you to the Order Details page where you can view full shipment details. Under the Product Details section, you will see your order's tracking number. By selecting a tracking number, you will be redirected to the appropriate shipping carrier site for tracking information, including proof of delivery. If you can’t find your order tracking number, or if you require further assistance, please contact Customer Relations.
Note: If you did not select “ship all items at once” when you placed your order, there may be more than one shipment and therefore more than one invoice.
How do I check my order status?
CDW's Quick Order Status tool makes it fast and easy to check the status of an order.
When will my order ship?
Once your order is placed, you can check your account's Recent Orders history to confirm the status of your order, including estimated ship date. You can search for any order from the last three years, using order number, date or P.O number. Select the Order Number you wish to track to view complete details, including current status.
I received an order confirmation. Does that mean my order will ship today?
The order confirmation is an acknowledgment that we have received your order. It does not guarantee shipment. You will receive a shipment confirmation email once your order has been successfully processed. For additional questions, please contact your account manager or Customer Relations.
Note: If you are paying for an order via check, the check will be held for up to ten days for processing before your order is released.
What is the shipping policy?
We have a highly automated and efficient inventory, shipping and delivery system along with a dedicated team to manage complex logistics movements and services. There are also a wide variety of shipping choices, including special offers and white glove deliveries. Carriers include: FedEx, UPS, DHL, USPS, CEVA, UPS Freight, Veterans Messenger Service and T-Force.
For placing international orders and inquiries, please visit our International Solutions page. Orders for shipment outside of the U.S. are subject to shipping fees, applicable customs, duties and taxes, all of which are the responsibility of the customer. Additional information on CDW’s international shipping policies can be found on our related Terms and Conditions page.
Can I use my company's shipping carrier accounts?
You may save your company’s shipping carrier accounts as part of your CDW account's Profile and Preferences. Select Shipping and in the dropdown menu, select Shipping Accounts. You can then add and fill in the required information fields. If you require additional assistance with your company’s shipping carrier accounts, please contact your account manager. If you do not have a dedicated account manager with CDW, please contact Sales Support.
Returns
How do I request a return?
To return a product, you will need to access the Recent Orders history of your CDW account. Select the Order Number for which you would like to request a return (you can also search for an order by date or P.O. number.)
You will be taken to the Order Details page. In the Product Details section, you have the option to select "Request a Return." Select the item(s) you wish to return. Please detail the reason for your request. When your return is approved you will receive an RMA number, which must be included with the returned merchandise. Your RMA number is valid for 10 business days.
Returns within 30 days from invoice date can be for exchange, replacement refund or credit at CDW’s discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. If the product is accepted after 30 days, credit will be issued toward future purchases only. For more information, see CDW’s full product return policy (PDF).
If you require additional assistance or have further questions, please contact your account manager. If you don’t have an account manager with us, please contact Customer Relations.
What is CDW's return policy?
CDW allows customer returns based on the policies of the original product manufacturer. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded. Customers should contact Customer Relations to initiate a return or for additional information. Customers must notify CDW Customer Relations of any damaged products within fifteen (15) days of receipt.
For more information see CDW’s full product return policy (PDF).
How do I view the status of a return?
You can view the status of all completed or pending returns from your CDW account.
How do I cancel an order?
Orders placed on CDW.com cannot be canceled online. You will need to contact your account manager directly to update, edit or cancel an order. If you don’t have an account manager with CDW, please contact Customer Relations. Once placed, your order is processed right away. For that reason it’s possible that we've already shipped the order to you. In that case, you will need to follow the CDW return procedure. For more information, see CDW’s full product return policy (PDF).
How do I update an order?
You can select the View Cart feature from the top menu of our site in order to see your current order. Continue adding items to your cart. If we’ve already begun processing your order, you may need to create a new order. Just continue shopping and check out as usual. When you complete an order, we’ll confirm that order with you via email. You can also check the current status of an order through your CDW account.
I have a Return Merchandise Authorization (RMA) number, how do I complete the return?
When you pack the return, the RMA number should be clearly noted on the shipping label of each box, or you may write it on the shipping box. Please do not record the RMA number on the original manufacturer’s box. The return box should contain everything from the original shipment, including the original manufacturer’s box and packing material, all accessories, UPC bar codes, manuals, etc. that came with the original shipment. If you are returning a printer, fax machine or copier, please remove all toner and ink cartridges to prevent spillage during shipping. The toners/cartridges should be packaged separately, either in another box or sealed inside a plastic bag within the return item’s box.
If you have multiple packages to return, please make photocopies of the return address that was emailed to you and tape one on each package. All boxes should be securely packed to prevent possible damage during shipping. We are not liable for damage that occurs during shipment back to us and suggest that you insure these return items in case of lost merchandise.
Some returns may be eligible for pre-paid freight by CDW. If your return is eligible, you will receive a pre-paid freight label via email. Print the label and use clear tape or a carrier pouch with a self-adhesive back to affix the freight label to your package. Please remove or cover any existing freight labels on the package. You can either give the package to your regular UPS driver or drop off the package at any UPS drop off location. If your package is over 150 pounds, CDW Customer Relations will schedule a pickup via a heavyweight carrier and will contact you with additional details.
All international duty fees must be paid by the sender. We recommend that you use one of the following carriers to help ensure your packages clear customs: UPS, Federal Express or DHL for lightweight orders.
Returns should be sent to:
CDW
Attn: Returns Dept. / RMA # ____________
220 North Milwaukee Ave.
Vernon Hills, IL 60061
For specific types of returns, including items for repair, see CDW’s full product return policy (PDF). You can also contact Customer Relations or your account manager for further information and assistance.
Billing & Invoices
How do I print an original invoice?
Original invoices are available through the Recent Orders history in your CDW account. Select the Order Number for which you would like to view your invoice (you can also search for an order by date or P.O. number.)
Each Order Number includes an option to View Invoice. This will take you to an overview of your order's invoice list, where you can print a copy of your invoice. You can also review order details and shipping status, and read and print your order's packing list.
How do I change my billing address?
Our credit department must make any updates to the billing address you have on file. Submit a billing address change request or contact Customer Relations for further assistance. Please note that it may take up to 24 hours for the request to be processed. If you require immediate assistance, please contact your account manager.
How do I save favorite billing, shipping and payment preferences?
When you are ready to check out, you can edit, select and save your preferred shipping address, billing information and payment preferences from the checkout page while completing your most recent order or purchase. Select the checkboxes that correspond to your preferred information to set your defaults moving forward. If you just need to change your shipping address, you can do so from your CDW account's Profile and Preferences.
How do I establish credit terms for my business?
CDW offers Net 30 days terms to government agencies, schools and qualified businesses. Please contact your account manager for details. If you do not have a dedicated account manager, please contact Sales Support to create an account. We do not offer credit terms to individuals.
Where do I submit a wire payment?
Please include your company information and order number. This information applies to international payment policies as well. Addresses for wire transfers (for the full amount including shipping) are listed below:
CDW
CDW Direct
c/o The Northern Trust Co.
50 LaSalle Street
Chicago, IL 60675
312-630-6000
ABA# 071000152
Account # 47910
CDWG
CDW Government, Inc.
c/o The Northern Trust Co.
50 LaSalle Street
Chicago, IL 60675
312-630-6000
ABA# 071000152
Account # 91057
The Northern Trust Company
c/o CDW
Account #47910
Routing #071000152
50 LaSalle Street
Chicago, Illinois USA 60675
312.630.6000
CDW
200 North Milwaukee Avenue
Vernon Hills, Illinois USA 60061
Attention: International Prepay
Do you accept cashier’s checks?
Cashier’s checks are accepted for amounts up to $24,999.00. Please plan to pick up your order during regular banking hours as CDW will need to call the issuing bank for approval of the check.
My company does not use purchase orders. Can I reference the date as my purchase order number?
If your company does not use hard copy purchase orders, please verify with your account manager that your account is authorized for verbal PO and that your name is on the approved list of people authorized to make purchases for your company using verbal PO.
I set up my order under my personal account, but I would like to pay with a company check instead.
The account must be set up with the same information that is on the check. In this case, an account would need to be created with the business information to be billed out. All checks received at CDW Will Call will be approved through our check approval system.
Note: If the order is billed out under the wrong account and there is a product return, the refund check will be cut according to the information listed on the account.
I am tax exempt. What proof of tax exemption do I need to bring with me to pick up my order?
The purchase must be made with a company-issued form of payment on the CDW company account. In all instances listed below, tax can be taken off at the time of purchase when the fully completed form (including date and signature) is submitted and the account will be labeled “EXEMPT” by the tax department. The purchaser name on the certificate must match the purchaser name on the account.
Common types of Illinois exemptions include:
Resale Exemption (IL Certificate of Resale Form CRT-61)
Equipment Exemption (IL Equipment Exemption Certificate Form ST- 587)
Government/Education/Non-Profit Organizations: You must present a copy of the Illinois Tax Exempt Certificate with the Illinois tax I.D. number listed on it. Tax-exempt numbers will start with an E. The certificate must have a valid expiration date. If the expiration date is prior to the purchase date, the tax exemption cannot be honored.
How do I get a copy of my packing list?
You may request a copy of your packing list for any product shipments, which is available as a PDF attachment or as a link within the email response. Go to your CDW account's Recent Orders history and select the corresponding Order Number for complete details.
From the Packing List tab, you can check the packing list(s) you would like to receive and whether you would like to receive the list(s) as a downloadable PDF or email and then submit your completed request.
Note: The email response link may only be viewed by the person requesting the packing list.
Why is sales tax charged?
CDW is required to collect sales/use tax on all taxable goods and services we sell and required to self-assess and pay sales/use tax on all taxable purchases. This can be an administrative burden for many customers. CDW simplifies and reduces this tax burden by collecting and remitting sales/use tax on behalf of its customers. If you are exempt from sales tax, please file a tax exemption form and submit it to CDW at the time of purchase. The seller name should be listed as “CDW” and the description of purchase is listed as “technology products and services.”
For any questions, please contact your account manager. If you do not have an account manager with us, please contact Customer Relations.
Will Call
Do you have a pickup location?
CDW Will Call has two pick-up locations in Las Vegas, Nevada, and in Vernon Hills, Illinois. Both locations offer repair services and accept local returns as well. Please visit our CDW Locations page for hours of operation and directions.
What do I need to bring with me to Will Call?
For will call orders placed through the website using a credit card as the payment method, the cardholder must present their credit card and driver’s license at pick up. The 800 number provided on the back of the credit card will be called to confirm that the person in the store is authorized to use the credit card. For will call orders, the credit card is not charged until the product is picked up.
If the cardholder cannot be present, the person picking up the order must present the credit card and cardholder’s driver license as fraud protection for both the cardholder and CDW.
A cardholder and the card itself must be present at the time of purchase. Credit card numbers alone will not be accepted for picking up an order.
I need to return a product, but I don’t have a Return Merchandise Authorization number. Can I come to CDW Will Call and have the return number processed there?
While we can process customer returns at CDW Will Call, it is much more efficient when you come in with a pre-approved RMA. To obtain an RMA number, please contact your account manager. If you do not have an account manager with us, please contact Customer Relations. You may also request an RMA number through our website.
I sent a copy of the purchase order to my account manager. Do I still need to bring a copy with me for pick up?
Please make sure to confirm with your account manager that the purchase order was received and saved into our system. This will ensure your order is processed in a timely manner.
Not finding what you need?
Customer Relations can assist with recent orders, including status, cancellations, edits, updates and returns.
Can't Sign In
I'm having trouble signing in. How do I get help?
If you have verified that your username and password are correct, there could be individual browser settings or cookies on your system causing sign in problems. Clear your cookies and then try to sign in again. If your username is locked or if you are still having issue with your username or password, please contact Website Support. If your username is disabled, please contact Sales. Please be prepared to provide screenshots of any error messages and details of your browser setting to assist with troubleshooting.
Note: If it has been more than a year since your last login, you will be required to create a new password.
What if I forgot my username?
If you have already registered a username with CDW, you can try to recover it. If you haven’t logged on or placed an order online with CDW before, you may not have a username with us, in which case you will need to create one. For additional assistance, or to get your username linked to your organization’s customer account number, please contact Website Support.
How do I change my username?
A username cannot be changed. You will need to contact your account manager or Sales Support to have a new username created and linked to your CDW customer account number and to have the old username disabled.
Note: You will lose all your defaults and personal settings if you decide to create a new username.
What if I forgot my password?
If you forgot your password, you can always recover it. An email containing a temporary password sign in link will be sent to the email address associated with your username. The temporary password link will only be active for 24 hours. If you do not sign in within 24 hours of receiving your temporary password, the link will expire and you will need to complete the Forgot Password process again.
How do I change my password?
After logging in, you can change your password under your CDW account's Profile and Preferences. Select User Profile and Password to edit.
Credit Card Consent
Why do I need to provide my consent to my saved credit/debit cards?
In order to comply with new banking industry rules, CDW needs your consent to store your credit/debit card information. To provide consent for a card, please visit the Saved Payment section of your account Profile and Preferences. You will be required to re-enter your card details and add a cardholder name. By updating your card details you are agreeing to CDW’s updated saved payment terms and conditions.
After updating your saved credit/debit card, you will can continue to use the card to make purchases on CDW.com.
Does credit card consent ever expire?
No, but once the credit card expires, you will need to provide a new/updated credit card and update your express consent for that card on CDW.com. You can revoke consent for a credit card on CDW.com at any time by removing the saved card.
Do I need to complete the card nickname field?
Yes, you should complete the Cardholder First Name, Cardholder Last Name and populate the Card Nickname fields.
How do I update the credit/debit card attached to my active subscription(s)?
You should only have to update each unique credit card being used for subscriptions once for the consent to be applied to all your subscriptions.
Navigate to your Subscriptions list and check your individual subscriptions to see if they require updating. If so, you will see a message at the top of the Subscription Details page and in the Payment Method section.
You have the option to either update the credit/debit card attached to your active subscription or to select a different card in the Payment Method Section. You can edit all cards in the Profile and Preferences section of your Account Center.
As of 1/1/2021, all automatically renewing subscriptions must have an updated credit card with verified consent on file.
If you do not have an updated credit card with verified consent or otherwise arrange for an alternative payment method, your CDW subscription(s) could be cancelled.
Account Settings
What is My CDW Account?
My CDW Account is an online account that has been associated with a CDW customer number. You must have a My CDW Account to access many of the advanced features and tools available on the website. If your online account has not been associated with your customer number, contact your account manager or Customer Relations.This process may take 24-48 hours.
What is an online account?
An online account is an account created on CDW’s website. Your online account allows you to save contact and billing information and shopping preferences on our secure servers to make future ordering easier. You can also save shopping carts and check the status of any order you place with CDW. If you place an order, your online account will be linked to your Customer Number once your order is processed. You can create an online account at anytime to get started. If you have additional questions or require assistance, please contact Sales Support.
What is my customer number?
If you have made a purchase in the past, you can find your customer number on a CDW order, a shipping confirmation email or a CDW invoice. If you require assistance, please contact your account manager. If you are a first-time buyer or do not have an account manager with CDW, please contact Customer Relations. Please have your order number ready.
How do I change my email address and other contact information?
You can update your contact information under your CDW account's Profile and Preferences. Select User Profile and Password to edit. You can also edit your email address, contact and billing information on the checkout page when completing your most recent order or purchase.
If you are not receiving emails from CDW, please contact Website Support.
How do I purchase for all corporate locations through one site sign in?
In order to purchase for all corporate locations, you will need to contact your account manager to request Account Linking for your company.
How do I create custom product catalogs for different purchasing roles within my company?
Our Custom Catalogs feature allows Administrators to create product catalogs customized at an enterprise level, company level or based on purchasing role or area of responsibility. The Custom Catalogs feature allows for greater customization of user and administrator access to account information as well as the ability to place orders based on purchasing roles and authorization levels.
The following rules may be applied individually or in combination to create a custom catalog:
Lock into Company Solutions — The catalog will be restricted to products which appear within Company Solutions as saved by the Other Feature Administrator.
Lock in Contract — The catalog will be restricted to products in a particular contract or group of contracts.
Enter Individual CDW Part Numbers — The catalog will be restricted to a list of manually-entered CDW Part Numbers (EDCs).
Enter Individual MFG Part Numbers — The catalog will be restricted to a list of manually-entered Manufacturer Part Numbers.
Lock in Purchase History — The catalog will be restricted to products that have been purchased previously by the company as listed in Purchase History.
Save Search Criteria — The catalog will be restricted to products listed in a search result for an Advanced Search query.
For more information, or for assistance with setting up a custom catalog, please contact your account manager.
How can employees of my company take advantage of our corporate discount?
We are pleased to offer an Employee Purchase Program or EPP which will allow your employees to purchase products at your corporate discount pricing. To set up your company’s EPP, please contact your account manager.
How do I allow my coworkers to submit orders but still require specific approvals?
CDW’s Purchase Authorization System (PAS) lets you take control of purchasing with set-and-forget workflows that curb rogue spending and unauthorized purchases.
Set Limits. Set purchasing limits based on order amount, product price, catalog and more.
Monitor Spend. Keep track of buying behavior and trends by requiring order authorization.
Fully Customized. Create unlimited workflows with as many rules, approvers and purchasers as you need.
Note: You must be identified as a PAS Administrator within Security Sections to set up PAS for your Company.
How do I limit user access to specific site tools?
Our Security Settings feature allows the Security Administrator to control access to site features and tools based on purchasing roles. Users are assigned to groups which are given specific rights. Standard groups are available, or custom groups may also be created to better reflect the purchasing needs of your company.
The following are standard groups to which users may belong:
Administrator: for users who administer organizations
Power Users: for users with limited administrative rights
Users: default group for all users
Finance Users: a built-in system group for finance users
The following Enterprise Roles/Restrictions may be assigned to groups and/or individual users:
PAS Administrator: manages PAS settings
Catalog Administrator: manages custom catalogs
Security Administrator: manages Security Settings
SLT Administrator: manages Software License Tracker
The following My CDW Account Feature Permissions may be assigned to groups and/or individual users:
Multiple Billing Addresses (Account Linking)
Payment Reporting
Recent Orders
Order Reporting
Quotes
SLT User
Other Feature Administrator
In addition, groups and/or individual users may also be assigned permissions to specific custom catalogs.
How do I save my company’s product standards as favorites?
Our Company Favorites feature allows other feature Administrators to save individual products, comparison charts, bundles (saved groups of products) and links to external websites for display on the Account Center home page. Sign in and go to the bottom of the Account Center home page to view any Company Solutions saved by your other feature Administrator.
If you are an Other Feature Administrator and need assistance in saving or editing your company’s product standards, please contact Website Support.
To find out how to become an Other Feature Administrator, please contact your account manager.
How do I unsubscribe from your email updates?
You can unsubscribe from CDW email updates at any time.
Site Features
How do I track my company’s software licensing purchases?
You can use our Snow Software tool to track software licensing purchases from the last three years and to run standard and custom reports for scheduled delivery via email. Other features include:
License Management
Reporting
SLT Administrator Only
Note: In order to use the Snow Software tool, you must accept a non-liability agreement.
How do I track my company’s purchases?
Our Asset Management tool allows you to track your CDW purchases as well as any purchases you wish to manually enter. Asset Management features include:
How do I access my Order Reporting?
Order Reporting is a feature of your CDW account that allows you to track your purchase history for the last three years. You can either create a new report or run one of the standard reports based on the data you need. Once the report has run, you may download it as a csv file for your records.
What is QuickCart and how do I use it?
QuickCart lets you bypass our search engine by using CDW part numbers to add multiple items to a cart at once. CDW part numbers are the 5- or 6-digit number preceded by “CDW” found next to every product in every catalog, magazine ad or mailing. You can also locate part numbers in your purchase history via your CDW account's Recent Orders history or on an invoice.
To use the QuickCart, enter CDW part numbers into the input boxes. Repeat the process until you have completed your purchase or order and proceed to checkout.
You can access the QuickCart tool here.
Why can’t I add items to my shopping cart?
Your browser must be set to accept cookies from CDW. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. Set your browser to accept cookies and you will be ready to start shopping. If this does not solve your problem, try clearing your cookies. If you continue to experience trouble or require assistance, please contact Website Support.
Why can’t I remove items from my shopping cart?
You are probably experiencing a cache problem. When you attempted to remove the item from your shopping cart, your request was registered. However, the screen that appeared is from the cached memory in your computer. This problem can be solved by clicking the Refresh or Reload button on the top navigation bar of your browser.
What chat services are available?
We are pleased to offer chat with our support teams and specialists so you can get fast answers to quick questions. Hours of service are as follows:
Customer Relations: Monday–Friday 7am–7pm CT
Sales Support: Monday–Friday 7am–7pm CT
Website Support: Monday–Friday 7am–6pm CT
Technical Support: Monday–Friday 7am–7pm CT
Managed Services Support: Monday–Friday 8am–5pm CT
Microsoft Cloud Technical Support:
Our Microsoft Cloud Technical Support team is available to customers who have purchased Microsoft cloud solutions through the Cloud Solution Provider (CSP) Program and are therefore entitled to administrator support from CDW.
Contact CDW Cloud Support for assistance with Office 365, Windows, EM+S and Microsoft 365.
Contact CDW Azure Support for assistance with Azure.
Site Security
Is your site secure?
Yes. Your personal information is stored safely behind our firewall. No one at CDW except authorized programmers can access your password. The areas of our site which require you to provide your personal information include online ordering, order status, catalog request and most contest forms. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support. View our Privacy Policy.
How do I know that my transaction is secure?
We employ the latest 128-bit encryption technology in all areas of the site that require you to provide your personal or account information. These include online ordering, order status, catalog requests and most contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser.
What will my information be used for?
Personal information given to us for ordering on CDW is not shared with any other entity without your permission. It is used for processing your order and for customizing your experience at CDW. View our Privacy Policy.
What is a cookie?
Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a client and website and can be accessed either by the web server or the web browser client on your computer. You can choose whether to receive these files by configuring your browser. On most browsers, the default settings enable you to accept cookies, so if you haven’t changed your defaults, you most likely don’t have to do anything to ensure that your browser accepts cookies. The text in a CDW cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your email address, street address or phone number. View our Privacy Policy.
Does your site use cookies?
Yes. Cookies are required to place orders online.
What if I do not accept the cookie?
If you choose not to accept a cookie, you will not be able to log on to purchase any products online or check your CDW account's Recent Orders history online. You can shop online, however, and call in your order without using cookies.
How can I control which cookies I accept?
Your ability to control the cookies you accept depends on the type of browser you are using. If you are using Google Chrome, go to the Chrome menu icon and navigate to Settings. From there, you can select “Advanced” at the bottom of the menu, and then “Privacy and security” from the dropdown menu. Select “Content settings” from the Privacy menu, and then select “Cookies.” This will allow you to adjust your settings and give you options to regulate cookies from CDW’s site.
Not finding what you need?
Website Support can assist with user settings and issues with your CDW account, from signing in, resetting your username and password and updating account information.
Our Microsoft loud Technical Support team is available to customers who have purchased Microsoft cloud solutions through the Cloud Solution Provider (CSP) Program and are therefore entitled to administrator support from CDW.
Contact CDW Cloud Support for assistance with Office 365, Windows, EM-S and Microsoft 365.
Contact CDW Azure Support for assistance with Azure.
What can we answer?
Product Support
Where can I find serial numbers for products I have purchased?
Serial numbers for all scanned products can be found through your CDW account, under Order Details in your Recent Orders history. Serial numbers are also tracked for any products for which your company has requested and paid for asset tagging. Products for which asset tags have been applied are tracked in Asset Management.
How do I open up a new support case or view my existing support cases?
You can submit a new technical support case or view your existing cases at any time.
You can submit a new technical case for cloud support at any time as well.
Note: You must be signed in to submit a new support case or to view an existing support case.
Can support be provided for products that were not purchased from CDW?
You can buy CDW Premium Support for devices purchased from CDW or any other vendor. Premium Support licenses cover one piece of hardware from any brand for up to three years, and offer troubleshooting, setup assistance, virus removal and additional services. Browse our complete Premium Support offerings.
Not finding what you need?
Techical Support can assist with technical issues with recent orders you've placed with CDW.
Customer Service Response Update: Please be advised that due to increased contact volume, we are experiencing longer than usual wait times if you call, email, or chat with us. We are working hard to manage the increase in support inquiries and fulfill shipments as quickly as possible. We appreciate your patience, and we look forward to continuing to serve our customers during this critical time.
Popular Questions
Popular Questions
How can I get tracking numbers?
Tracking numbers are stored by order number within the Recent Orders history of your CDW account. You can also search for an Order Number by date or P.O. number.
Select an Order Number you wish to track. This will take you to the Order Details page where you can view full shipment details. Under the Product Details section, you will see your order's tracking number. By selecting a tracking number, you will be redirected to the appropriate shipping carrier site for tracking information, including proof of delivery. If you can’t find your order tracking number, or if you require further assistance, please contact Customer Relations.
Note: If you did not select “ship all items at once” when you placed your order, there may be more than one shipment and therefore more than one invoice.
How do I request a return?
To return a product, you will need to access the Recent Orders history of your CDW account. Select the Order Number for which you would like to request a return (you can also search for an order by date or P.O. number.)
You will be taken to the Order Details page. In the Product Details section, you have the option to select "Request a Return." Select the item(s) you wish to return. Please detail the reason for your request. When your return is approved you will receive an RMA number, which must be included with the returned merchandise. Your RMA number is valid for 10 business days.
Returns within 30 days from invoice date can be for exchange, replacement refund or credit at CDW’s discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. If the product is accepted after 30 days, credit will be issued toward future purchases only. For more information, see CDW’s full product return policy (PDF).
If you require additional assistance or have further questions, please contact your account manager. If you don’t have an account manager with us, please contact Customer Relations.
How do I create a quote online?
If you are signed in, you can create an online quote. Fill your shopping cart with the items you want included in the quote. Once you are done, use the Quote feature on the Checkout page. Enter your shipping information and select a shipping method to Continue. On the Checkout: Quote Review page, you can enter a Quote Description (required) and a Cost Center Code (optional).
Once you are done, you can select the Request A Quote feature to complete your quote and send it to your account manager. You will see a Thank You page confirming that your quote has been received. You can email a copy of this confirmation to yourself. You can also view your Quotes history at any time through your CDW account.
Prior to converting this quote to an order, please contact your account manager for configuration, pricing and contract verification. Should you choose to convert this quote to an order without verification, you may be contacted by your account manager to confirm the details of your order.
If you need additional assistance or have further questions, please contact your account manager. If you do not have an account manager with us, please contact Sales Support.
I'm having trouble signing in. How do I get help?
If you have verified that your username and password are correct but your username is still locked or you are still having issues with your username or password, please contact Website Support. If your username is disabled, please contact Sales. Please be prepared to provide screenshots of any error messages and details of your browser setting to assist with troubleshooting.
Note: If it has been more than a year since your last login, you will be required to create a new password.
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Site Feedback: Send Us an Email