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HP Wireless Comfort - mouse - 2.4 GHz

Mfg # H2L63AA CDW # 2744156 | UNSPSC 43211708

Quick tech specs

  • Mouse
  • 2.4 GHz
  • for Chromebook 11MK G9; Chromebook x360; ProBook 44X G7; ProBook x360; Stream Pro 11 G4
  • wireless
  • USB wireless receiver
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The HP Comfort Grip Wireless Mouse features a 30-month battery life and a bold, modern design that integrates seamlessly with HP Business Notebooks.

This item was discontinued on February 23, 2022

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HP Wireless Comfort - mouse - 2.4 GHz is rated 4.30 out of 5 by 55.
Rated 5 out of 5 by from Good documentation, great licensing, and is very easy to work with What is our primary use case? We primarily use the solution for the wireless services for the entire campus. What is most valuable? The wireless service is pretty much standard. We like the centralized configuration and monitoring. We like the performance of the access points as they're not easily interfered with by other wireless devices. The initial setup was straightforward. It's really easy. The documentation is great. The pricing and licensing structure are great. It's very easy to work with. What needs improvement? I would like to see a faster web interface in the controller and more troubleshooting tools, including real-time troubleshooting tools. What do I think about the stability of the solution? The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze. What do I think about the scalability of the solution? A lot of people use the solution. We have about 120 access points and more than 1,500 clients who use it daily. In terms of scalability, it is very easy to expand the network. We build new schools and buildings all the time so the usage is always increasing. How are customer service and support? We haven't used technical support yet; I really am not qualified to answer to how helpful or responsive they are. That said, the forums are quite helpful if you need assistance or to gain insights into usage. Which solution did I use previously and why did I switch? We previously used HP Access Point and LANCOM Access Points. The HP series was discontinued and the LANCOM is very outdated. Therefore, we switched over to Aruba. How was the initial setup? The initial setup is straightforward and not overly complex. A company shouldn't have any trouble handling the process. We had it up and running in a day or two. The deployment is fast. What about the implementation team? We have installed and configured it by ourselves. We did not need the assistance of consultants or integrators. That said, we had the access points, however, we needed some education, some training. The company who sold us the access point really spent two or three days training us and then we configured it ourselves. We had a very good experience with them. We were satisfied with their level of expertise. What's my experience with pricing, setup cost, and licensing? The license is not that expensive. The access point comes with a perpetual license. That's a very big deal in this kind of market. For example, Cisco charges annual licenses in comparison. Aruba Access Points come with perpetual licenses. It could be one license and you have it forever. There is no need to renew or buy something extra. The pricing is very attractive. I'd rate it at a five out of five. You buy the controller. You buy the access points and the licenses and that's it. If you want to have technical support on the controller, you have to buy subscriptions. However, the licenses and the warranty of the access points are free and forever. There's an unlimited lifetime guarantee. What other advice do I have? We are a university, so we have the whole community using this product. We are using Access Point 305 with the Aruba controller 7210. It's a very good solution. We have our problems, however, all wireless products have their problems. We haven't used state-of-the-art wireless solutions like Cisco or Huawei, so we're not able to compare everything together. That said, we are very happy with what we have. I would rate the solution at an eight out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-02-17T00:00:00-05:00
Rated 5 out of 5 by from Reasonably priced with an easy implementation and helpful support What is our primary use case? We primarily use the solution due to the fact that the architecture is suitable for management and engineers. What is most valuable? The user interface is great. We have found the pricing to be reasonable. Technical support is pretty good. It's very easy to set up the solution. What needs improvement? The certification for licensing could be better. For how long have I used the solution? I've been using the solution for seven years. What do I think about the stability of the solution? The solution is stable and reliable. While we have noticed many bugs in other offerings, Aruba has been issue-free. The performance is good. What do I think about the scalability of the solution? The solution can scale if you need it to. It's not a problem. We have 20,000 people, including network engineers, using the product in our organization. Right now, we do not have plans to increase usage. How are customer service and support? I've used technical support in the past and find them to be helpful and responsive. They are better than, for example, Cisco, when it comes to assisting us. Which solution did I use previously and why did I switch? We also use Cisco. We find Aruba's technical support is better. How was the initial setup? I've been a part of the implementation process and found it to be quite straightforward and simple. It's not an overly complex or difficult process at all. We can have it deployed in an hour. It's pretty quick to get everything up and running. What about the implementation team? We are able to handle the implementation process ourselves. What's my experience with pricing, setup cost, and licensing? It's not an overly expensive solution. However, I cannot speak to the overall costs involved in buying or operating the product. I don't handle the licensing aspects. What other advice do I have? I'd rate the solution nine out of ten. We've been fairly happy with its capabilities. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-05-24T00:00:00-04:00
Rated 5 out of 5 by from Good stability so far What needs improvement? Aruba Wireless has room to improve the connection from one AP to another. For how long have I used the solution? I have been using Aruba Wireless for three years. What do I think about the stability of the solution? The stability of Aruba Wireless has been good. What do I think about the scalability of the solution? We have not required scaling at this point. How are customer service and support? I would rate solution's technical support a 7 out of 10. What other advice do I have? If you are considering Aruba Wireless, make sure you have the best implementation team possible. One that knows the product. Overall, I would rate this solution an 8 out of 10. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-02-08T00:00:00-05:00
Rated 5 out of 5 by from Helpful support, and good Instant On features, but the pricing needs to be better What is our primary use case? We are a solution provider and Aruba Wireless is one of the products that we implement for our clients. It provides wireless network access to local users. One of our implementations is in a hospital, and we have also installed it in a few government offices. What is most valuable? The most valuable features are the Instant On capabilities, including the controller. You don't need to have a separate controller. What needs improvement? They should have more support for implementing Aruba Wireless in Smart Cities and outdoor applications. The price of this product could be improved. For how long have I used the solution? I have been working with Aruba Wireless products for more than five years. What do I think about the stability of the solution? Aruba Wireless is a stable product. What do I think about the scalability of the solution? This solution scales easily. How are customer service and support? The technical support is helpful. How was the initial setup? The initial setup was not difficult. We had an issue during the implementation, but we fixed it when we contacted support. What's my experience with pricing, setup cost, and licensing? My main concern about this product is the price. The cost is causing me to look at other vendors and competing products. Which other solutions did I evaluate? I am currently looking into dealing with similar products from Huawei. In our market, we are competing with other implementors. What other advice do I have? I would rate this solution a seven out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-02-08T00:00:00-05:00
Rated 5 out of 5 by from Simple to use but reliability could be improved What is most valuable? It's simple to use. What needs improvement? The reliability could be improved. For how long have I used the solution? I have been using this solution for five years. What do I think about the stability of the solution? The stability could be improved. What do I think about the scalability of the solution? The solution is scalable. How are customer service and support? One a scale of one to five, I would give their technical support a two. It could be better. How was the initial setup? Setup is straightforward. What other advice do I have? I would rate this solution 7 out of 10. My advice is that if you don't have experience, you should find a partner for support rather than rely on the company. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-02-03T00:00:00-05:00
Rated 5 out of 5 by from User-friendly wireless solution with attractive pricing, good technical support, and a limited lifetime warranty What is our primary use case? I was able to provide Aruba Wireless to financial, Telco, and hospitality industries. What is most valuable? If you're looking into a wireless solution, more and more people now are using Aruba Wireless. There are two key reasons why: in a developing country, many of the companies look at the cost and quality of a solution. Cost-wise, Aruba Wireless is very attractive here in the Sri Lankan market. The other key reason is Aruba Wireless provides their key product portal and a limited lifetime warranty. Other providers do not provide that level of warranty. These are the reasons why a customer would choose to purchase Aruba products than Cisco, or any other access point or wireless solution. The key feature of this solution is the value for money. If customers can get a good quality product at a very competitive price, plus a limited lifetime warranty, then this gives very high value to the customer, which is what you can get from Aruba Wireless. Aruba Wireless is able to provide value addition, apart from their product features. This solution is user-friendly and their technical support team provides very good support. What needs improvement? An area for improvement I found in this solution is the configuration. Though it's currently an improved version, it could still be made easier, so technical people could benefit from being able to configure Aruba Wireless within a quicker amount of time. For how long have I used the solution? I'm a specialist and I've been in this industry for 22 years, and I've been dealing with Aruba Wireless for over 10 years. I've worked with it within the last 12 months. What do I think about the stability of the solution? Aruba Wireless is a stable product. What do I think about the scalability of the solution? Aruba Wireless is scalable. We have different product segments and we educate different customer requirements and industries. Because of COVID, all industries are facing a lot of challenges, but we find this product scalable. How are customer service and support? We have our pre-sales team with us in-house, but we do have two technical support people distributed here locally. We always communicate with them. They share their product knowledge, experiences, and user case studies, to help us improve. We also share our experiences with them to also help them improve. On a scale of one to five, I'm giving the technical support team a four. They provide very good product support. How was the initial setup? The initial setup of Aruba Wireless is not complicated. In the past, it was complicated, e.g. We needed experienced technical people to do the configuration and the initial setup. Nowadays, even basic technical people can do it. It has improved, but what we are expecting is that when new technologies arise, along with the new technologies, the configuration should be simplified. What's my experience with pricing, setup cost, and licensing? The cost for Aruba Wireless is good. It's attractive. Which other solutions did I evaluate? I evaluated Cisco Wireless. What other advice do I have? Our company's role is system integrator. We are involved with products and solutions which we provide to the end customers. The products we provide vary, because it would depend on the requirement and customer requirement levels. It would also depend on the current pricing of the products, e.g. this is because we provide different vendor products, not just Aruba. We also provide Cisco, Maracas, and the entire product spectrum that we provide to the customers. We provide the latest version of this product to our customers, because with the latest version, the benefit to the customers is that they can get the maximum usage of the product lifetime. Other than the product features, our customers value our onsite support, onsite feedback, clarifications, and installations. We are able to quickly sort out the issues experienced by our customers. For people who are not currently using Aruba Wireless, I would tell them to look into the Aruba product range and try it out for themselves. They'll find out that these are Amazing products with very good product support. I'm rating Aruba Wireless an eight out ten, because no products could reach the perfect score of ten. Technology is fast-changing, so today's technology won't be tomorrow's technology. There's no technological vendor who could be ranked a ten, so my rating for this product is an eight. Disclaimer: My company has a business relationship with this vendor other than being a customer:Integrator
Date published: 2022-02-05T00:00:00-05:00
Rated 5 out of 5 by from Simple initial setup, beneficial product lifetime warranty, and integrates well What is our primary use case? We have many customers in the retail business using Aruba Wireless for their network. What is most valuable? The main features of the Aruba Wireless are universal and effective, covering most uses, a lifetime hardware warranty that sets it apart from the competition and it integrates seamlessly with the network access control solution - Aruba Clearpass What needs improvement? The GUI dashboards should more user-friendly. For how long have I used the solution? I have been using Aruba Wireless for approximately four years. What do I think about the stability of the solution? I found the Aruba Wireless to be a stable solution. It is more stable than competitors especially in roaming. What do I think about the scalability of the solution? The solution is scalable and stable How are customer service and support? We have opened a support ticket with technical assistance and I would rate the support from Aruba Wireless a four out of five when comparing it to Cisco or Juniper. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? I have used Juniper and Cisco networking products previously. How was the initial setup? The initial setup was simple to do. What other advice do I have? My advice to others that want to implement Aruba Wireless is they have to study the solution and have a good understanding. Aruba has a good academy for studying. I rate Aruba Wireless a nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:partner
Date published: 2022-02-02T00:00:00-05:00
Rated 5 out of 5 by from Easily manages of all your wireless devices What is our primary use case? I have worked with versions 2.207 and 3.303 and 305. Because I am the service provider for my customers, I've worked with Ruckus, Aruba, Cisco, and UniFi. Most of my customers ask for new wireless solutions. Last week I installed 37 access points. My customers are very satisfied. What is most valuable? Configuring the main controller is very easy; with Aruba, it's just plug-and-play. The roaming features are great too. What needs improvement? Most of the access points don't include the chargers. If you want to increase your coverage, then you need to have a charger. When our customers ask about access points, we always recommend Aruba; however, when we tell them that they need to buy the chargers separately, they become upset, saying: "We already bought Aruba access points, the chargers should come with it". This is my main concern. In the last five years, I've installed nearly 300 Aruba access points and most of my customers have complained about the chargers. If this problem was addressed, I wouldn't have any other complaints. For how long have I used the solution? I have been using this solution for five years. What do I think about the stability of the solution? I have not experienced any bugs, software, or hardware issues with Aruba. What do I think about the scalability of the solution? This solution is both very stable and scalable. I want to mention something about Aruba's compatibility between various model types. If you already have version 207 installed and you want to switch to version 3.3, it's not compatible; you can't add it to your network. You need to create a standalone network for this access point only. How are customer service and technical support? I only spoke with Aruba's technical support one time. With Aruba, you don't need a lot of support. It is very easy to use. How was the initial setup? The initial setup is very easy. You just need to configure the main device. If you have a standalone or virtual appliance, you can just configure it and install the rest without connecting to the main device. Deployment time varies, but usually, it's very fast. Most of our customers need 10 access points on-site. For me, this only takes roughly 15 minutes to install. I used to use Ruckus. Ruckus takes a long time to configure. Cisco takes longer too. Aruba is the easiest to install. Just configure the main device, and install the rest. Nothing else is required. I'd like to mention something else. Last week, I installed roughly 37 access points — Aruba 303 I believe. Our clients complained about the coverage. Their access points should be able to cover 50 meters, but Aruba was only covering 25 to 30 meters, max. I know Aruba, and like anything, there are advantages and disadvantages. I like Aruba for its easy installation, management and because they provide the best and most optimized connection. What other advice do I have? The most important thing is the heat map; you need to have a good heat map and make sure it's configured correctly with Aruba. If you don't have a heat map, you may have issues. Here in Jordan, some providers will go to a company that requires 10 access points and tell them they only need five. In reality, they just want the job and the client. Then, after everything is said and done, the client complains about the five access points not covering the whole area. Some preparation is required before you can get started with Aruba. The total amount of power needed for the access points needs to be calculated. I would recommend doing this yourself as some companies just want to sell their products. Companies in Jordan were quite loyal to Cisco, but in the last five months, I have installed roughly 500 Aruba Switches. Version 1920 is very popular; it's very fast and great for network stability. Cisco and Aruba offer the same features. My customers don't need advanced features. What's the point in spending an extra $300-400 dollars for features you won't even use? On a scale from one to ten, I would give this solution a rating of eight. If they increased their coverage, I would give them a rating of 15, not simply ten. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2020-10-18T00:00:00-04:00
Rated 5 out of 5 by from Overall a good product that provides role-based authentication native to the controller, but has code stability issues What is our primary use case? We run a number of guest wireless networks with captive portals with layer 3 networks. We run .1x for corporate SSIDs or wireless networks for additional certificate-based and/or WPA2 security. How has it helped my organization? Aruba has a lot of features that work particularly well. One of the things that Aruba is trying to do in most of its product ranges to make sure that all of their products now have a fully functioning northbound set of APIs. That basically means that you can plug it into any kind of system that you have for some operational pieces. For example, if you want to have Tufin, but more in line with things like change management. We're a ServiceNow shop, so we use that for change management and orchestration. The ability to use the APIs that are available in the Aruba Wi-Fi controller means that you can get information from the system very easily by using APIs, or you can push changes to it. So, if you want to lock administrators there and restrict the type of functions that people can do, you don't have to give them access to the systems anymore. This functionality has been useful for us because we have recently outsourced a lot of our lower operational tasks to an outside vendor. With that, obviously, other people need to access systems, but we don't always want to give them direct access to the system. So, we can provide them with APIs to be able to perform basic tasks without giving them access to our dashboard services. What is most valuable? Aruba is an industry leader. The hardware is on par, and its performance is also on par with anybody else. The Aruba brand really only focuses on wireless, so they're not competing their R&D for switching data center products and cloud security. They're really focused on that and their underlying key pieces. They provide a role-based authentication that is native to the controller. A lot of other systems don't do that. They won't provide you the ability to basically have everybody join the network, regardless of whether or not they share the same network space, the SSID, or the wireless LAN. You can segment it down to a specific user role based on any kind of attributes that you like. That's their differentiator. If you need per user, per device, or per port segmentation, you can get that with Aruba. There isn't another vendor who does it. What needs improvement? Currently, the stability of the code is the basic underlying problem for us. They had an 8.6 release that came out two weeks ago, but we had to migrate twice because the code wasn't stable. We can't get things to work the same way. Version 8 was a big change for them. They made a change so that it is forced to be a managed hierarchical system. It means that you make changes at the top, and it pushes them downstream. There are a lot of problems with the 8.6 version code. I ran into four bugs in one week and was informed that we should just move onto the next one because all of those fixes have taken place. The feedback loop for fixes is not always really relayed back to you. I don't have a lot of strong things to say about version 8.6. When we had version 6, the controller was pretty much rock solid. We had no problems. We made a heavy investment to migrate a lot of stuff to take advantage of things like WPA3, Wi-Fi 6, and all that kind of stuff, and we haven't been able to turn those features on because we are not confident that they are going to work just yet. So, right now, we're still very much stumbling through the version 8.6 code and just trying to make sure that it is safe before we turn on some of those features. In terms of the marketplace, they are one of the top three leaders. In some respects, one of the things that they focus on is wireless. Therefore, there are some things that should be beyond reproach, as far as I'm concerned. In terms of the stability of the code, there are always going to be bugs, but the core stability of the code needs to be there. When it is not stable, that's a real problem for me because you lose a lot of confidence in the products. For how long have I used the solution? I have been working with Aruba Wireless for about four years now. What do I think about the scalability of the solution? It is pretty good. There are a lot fewer people in the office, obviously, because of COVID. Under normal situations, we were probably about 2,000 users a day. Between 40% to 50% of that would be corporate users with mobile devices, such as iPhones, as well as laptop users accessing corporate resources and the corporate LAN. We also have guest users. They are really moving towards making it cloud-based and less attractive for you to use on-premises. There are still a number of limitations with the cloud. One of the reasons we don't use cloud controllers is that they're not able to support more than 250 access points per tenant instance. For example, you have two sites. One has 200 APs, and one has 300 APs. You could put one site in the cloud so that you wouldn't need to have on-premises wireless controllers. You could manage it all from the cloud instance, and you would have zero hardware and all that kind of stuff. However, you wouldn't be able to deploy the second site in the cloud because you can't put more than 250 APs. So, now you have got to go back to doing it the old-fashioned way, which is to have on-premises controllers or two management suites. You don't want to do that because the way this new code works is that it is hierarchical, meaning that you build your configuration centrally, and then you push it down to your access points or your local controllers. So, if you've got one management session in the cloud and one management session on-premises, you would have to manage them at two places. I do understand that you can configure that local hardware. So, for the site that has 300 APs and a local controller, you could plug that controller into the cloud, but it is still for two different models. So, the companies that just want to have a very simplified setup or want to make it less complicated, they can just say that we're going to go cloud or just stay on-premises, but now you have to have a combination of both, or you just stay with on-premises. There are still some basic limitations preventing us from doing wireless deployments where controllers are based in the cloud. How are customer service and technical support? I use them a lot. Sometimes, I use them every day. They are pretty good. There is a problem in getting hold of people. That may be just because of COVID, but it is very much dependent on when you call and the type of issue that you have. If it is a fairly standard issue, if you need assistance with a programming or configuration change, or if you need to know how to do something, you can normally get a very quick resolution. The meantime for resolution is pretty quick. It is within that call, half an hour, or one hour. You can generally speak to somebody. If it is some of the things that I have experienced or a bug, it can be very problematic. It could take days or weeks to get resolutions. The basic stuff is really good. Anything past that, you probably need to have a dedicated support engineer on your camp if you're big enough, or you need to have resources that really know how to do the legwork beforehand. Which solution did I use previously and why did I switch? I worked for a company that had Cisco for many years. Actually, towards the end of that, I switched them from Cisco to Ruckus. I did a POC and a pilot between Ruckus and Aruba, and Ruckus came out on top because of its simplified approach to wireless networking. I have also used Meraki, which is Cisco's cloud-only based AP solution. Cisco is like the other de facto. A lot of shops are all Cisco. Their hardware is probably on par with Aruba in terms of processing and handling capabilities. Features are also probably the same. It is more like a Ford-GM question. If you were brought up in a Ford household, you are probably going to buy a Ford sort of thing. I don't think there is much to them, to be honest. The differentiator for me is that Cisco has a product, which is its network access control system, called ISE or identity services engine. That's a terrible product. It really is an awful product. It is very cumbersome, and it makes adding network access control to your wireless and wired networks very problematic. Aruba's product is called ClearPass, and it is a very flexible tool and easy tool. It is a much more reliable tool. While it doesn't have all the features that you can use with Cisco, it is a standard network application system, which means it will work with any vendor for any system. So, you can do 90% to 95% of the stuff you want, and it is a much more stable and capable system. This difference and the price are differentiators for me. From a purely wireless perspective, I think that Aruba is number one. Cisco is a very close number two, and then Ruckus is actually a distant third. Ruckus doesn't have all of the advanced capabilities, but what it does, it does very well. If you want a very basic entry-level wireless that is cheap for K-12 schools or a lot of environments like that, you can use Ruckus. If you need some of the advanced stuff, then you're going to have to pick one of the other solutions. How was the initial setup? I would say it is straightforward. It is just that it is a backward way of doing it. They had a fundamental shift in the way you deploy configurations in version 6 to version 8. So, basically, you would do one way in version 6, and then they com... Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2020-10-22T00:00:00-04:00
Rated 5 out of 5 by from Good functionality, straightforward to set up, and the technical support is okay What is our primary use case? We are using this solution to provide office internet for our clients. What is most valuable? The functionality is very high and we can properly meet the clients' requirements. What needs improvement? When we connect to Wi-Fi devices it could be easier because sometimes, it takes a lot of time to complete. It is not as easy as some other products to configure, including setting policies. Otherwise, everything is fine. For how long have I used the solution? I have been working with Aruba Wireless for the past four years. What do I think about the stability of the solution? I have not found any bugs or glitches in this product. What do I think about the scalability of the solution? We have more than 100 users. How are customer service and technical support? Technical support is alright. How was the initial setup? The initial setup is okay. It is straightforward and we have no issues with it. What's my experience with pricing, setup cost, and licensing? The price of Aruba Wireless should be cheaper. What other advice do I have? For the most part, there is nothing that needs to be added and I can recommend this product. I would rate this solution an eight out of ten. Which deployment model are you using for this solution? Hybrid Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2020-10-22T00:00:00-04:00
Rated 5 out of 5 by from A stable solution with efficient support What is our primary use case? We provide Wi-Fi to all staff and students at the university. They just have to connect to it. They use Aruba Wireless for teaching, learning, administration, and research. For how long have I used the solution? We have been using Aruba Wireless for more than three years. What do I think about the stability of the solution? It's a very stable system. How are customer service and technical support? They provide very efficient support. What's my experience with pricing, setup cost, and licensing? I think it would be better if they lowered the price. What other advice do I have? On a scale from one to ten, I would give Aruba Wireless a nine. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2020-12-08T00:00:00-05:00
Rated 5 out of 5 by from A stable and scalable solution with useful features and good support What is our primary use case? We have about 30 APs and a lot of sites with centralized management on controller 7030. We use it to control the network in standalone mode and handle the active and standby modes. What is most valuable? All features are useful for me. It lets me perform some specific configurations depending on the site or the client. All WAN features are valuable. What needs improvement? Their documentation needs to be improved. Aruba's documentation is poor. For how long have I used the solution? I have been using Aruba Wireless Controllers for about a year. What do I think about the stability of the solution? Its stability is okay. There is no issue with stability. What do I think about the scalability of the solution? Its scalability is okay. How are customer service and technical support? Their support is good. When I need to open a case, I get a fast response. I can contact the technician immediately. I would rate them an eight out of ten. Which solution did I use previously and why did I switch? I also use Cisco solutions. Both solutions are very good and suitable for different kinds of networks. Cisco is very good for certain kinds of networks, and Aruba is good for other kinds. Cisco is simpler to deploy, whereas Aruba is more complicated and complex to deploy. How was the initial setup? The initial setup was very complex because we deployed a new controller in a small network. It is useful for large networks, but for small networks, it is very difficult to understand all the models. If you don't use Mobility Master, the configuration and deployment are very complex. It took us six months to deploy it. What about the implementation team? We got help from a third-party vendor, not Aruba. They were okay. We didn't have any problem. What other advice do I have? You should know about the topology of the Aruba Wireless solution. It is very important because it depends on the size of the network. Otherwise, you might end up buying something that's not adequate for large networks. I would rate Aruba Wireless an eight out of ten. Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2020-12-06T00:00:00-05:00
Rated 5 out of 5 by from Stable, scalable, and flexible featured with helpful customer service What is our primary use case? We use the product predominately for beacons and peer devices. What is most valuable? It has very flexible features. What needs improvement? I believe more security options are needed. For how long have I used the solution? I have been using the product for seven or eight years. What do I think about the stability of the solution? We have not had any problems with the stability of the product. What do I think about the scalability of the solution? It is a scalable solution. How are customer service and technical support? When we have had to use support, everything from the service was helpful. Which solution did I use previously and why did I switch? We have used Cisco products in the past. How was the initial setup? The setup is not a problem, it only took five minutes or so. What about the implementation team? We used five technicians for the deployment of the product. What other advice do I have? I rate Aruba Wireless a nine out of ten. Which deployment model are you using for this solution? Hybrid Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2020-12-16T00:00:00-05:00
Rated 5 out of 5 by from A scalable solution that provides a great user experience What is our primary use case? We provide services for clients, so it's always a different use case. For example, we work with a retailer and we focus on electronic tasks. Another is corporate offices in a bank, one of the biggest banks in Mexico. Another is massive events like the Olympics with different sponsors. There's a big difference in the type of use cases. What is most valuable? In the case of the contacts or the callers, Aruba Wireless offers a good user experience. For example, there are a lot of the contacts in the retail store, we are talking about 100,000 users connected at one time. After evaluation, Aruba Wireless was considered best for large numbers of users like this. What needs improvement? The network times for protocol synchronization can be improved. Sometimes it's complicated, and we need to tweak it to coordinate or synchronize it to the clock at the network access point. I have some issues with the introductory domain with the frequency that we use. For example, it's very common to have a box with a frequency channel with the introductory domains in Mexico. The access points have some issues in this release; I think it's version eight. Sometimes the documentation is confusing. You have to figure out a lot of different placements on your own because of the outdated information. For how long have I used the solution? I have used Aruba Wireless for about five years. What do I think about the stability of the solution? Aruba Wireless seems to be very stable. I don't remember having any issues with stability. What do I think about the scalability of the solution? Aruba Wireless is scalable. You can add more people. You can use the same configuration for 50 or 2,000, or 5,000 users. How are customer service and technical support? Aruba Wireless technical support is too slow, or it used to be. For example, to test a domain in Mexico, they would spend about three months. How was the initial setup? The initial setup is complicated because you have to modify many options, and you have to spend time handling those options, and sometimes you need attendants for these options. Which other solutions did I evaluate? We always evaluate options to see what's best. For example, sometimes, the ARM is more relative, and Aruba is more efficient than others. Cisco has the same functionality, but sometimes the main link will disconnect the users. You don't have that problem with Aruba Wireless. What other advice do I have? For those interesting in using Aruba Wireless, I would recommend taking a simplified approach to the license. They should analyze options relevant to their systems as it can get more complex. At this moment, there are a lot of licensing options. On a scale from one to ten, I would give Aruba Wireless a nine. Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2020-12-23T00:00:00-05:00
Rated 5 out of 5 by from Very complete with a good portable and easy expansion capabilities What is our primary use case? We primarily use the solution for access points. What is most valuable? The solution is very complete. The portal has been very helpful for us. It's easy to set up the solution. We have found the product to be stable. It's scalable. What needs improvement? They need to increase the number of routers on the controller. The VSSIP needs to have at least 25 access points. I just need them to increase the access points without the controller. Other than that, it has everything we need, and we do not need any new features. The downside is right now there is a shortage of hardware. It's hard to acquire switches and access points. For how long have I used the solution? I started using the solution one year ago. What do I think about the stability of the solution? The stability has been good. There are no bugs or glitches. It doesn't crash or freeze. What do I think about the scalability of the solution? The solution is scalable. We have ten people using the solution right now. How are customer service and support? I've never called technical support. I haven't needed any assistance so far. Which solution did I use previously and why did I switch? I've also used Juniper. How was the initial setup? The product has been very easy to set up. It's straightforward to implement. It did not become overly complex. Under ten access points only takes about five minutes to set up. We only need one person to manage the solution. What's my experience with pricing, setup cost, and licensing? It is free to use. It is open source. We do not have to pay for a license. What other advice do I have? We're an Aruba partner. We are using version 11. In 2022, it might be now version 12. I'd rate the solution eight out of ten. Which deployment model are you using for this solution? Public Cloud Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2022-09-28T00:00:00-04:00
Rated 5 out of 5 by from Simple to install, reasonably priced, and helpful technical support What is our primary use case? I've been a consultant for six years. What is most valuable? Aruba is easier than Juniper. What needs improvement? The stability and management could be improved. For how long have I used the solution? I have been working with Aruba Wireless for five years. We are currently working with Aruba Wireless but will be changing to Juniper later this year. What do I think about the stability of the solution? When it comes to stability, Cisco is number one. Aruba and Juniper are similar. What do I think about the scalability of the solution? Aruba Wireless is a scalable solution. How are customer service and support? Technical support is good. Which solution did I use previously and why did I switch? I have been working with Juniper WLC Series for one year. We plan to implement Juniper next month. How was the initial setup? The initial setup is very easy. What's my experience with pricing, setup cost, and licensing? The pricing is fine. Cisco is more expensive than Aruba or Juniper. Aruba has pricing for a Virtual license with a VLAN package. Which other solutions did I evaluate? We decided to change to Juniper because it looked right, and because of the easy management. What other advice do I have? I would rate Aruba Wireless a nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-08-10T00:00:00-04:00
Rated 5 out of 5 by from Improved our Wi-Fi signal in office and allows us to monitor access points remotely What is our primary use case? We use this solution for wireless infrastructure. We completed the upgrade of our Wi-Fi this year. It's a hybrid solution. Our controller is in the cloud, and there are devices installed in the offices. Our provider is a local telco. Between 400 and 500 people are using this solution in our environment. How has it helped my organization? In terms of customer experience, the Wi-Fi signal in the office is a lot better right now compared to in the past. What is most valuable? Aruba Central is a valuable feature because I can monitor access points remotely, even if I'm not in the office. What needs improvement? We would like to declare a specific number of devices that an employee or a user can use to access their Wi-Fi. Right now, it's a free for all. The other features that I would like to explore are alerting and auto reporting of users accessing the internet. I want proactive alerts on the usage of these applications because I have to go to Aruba Central every time to see what's going on. For how long have I used the solution? I have been using this solution for one year. What do I think about the stability of the solution? It's a matter of experiencing the benefit of the solution in our environment. What do I think about the scalability of the solution? Since we have a lot of branches, the scalability is open. For now, the scope is really in the head office and I think the promise is that we can scale. We can incorporate this to our branches across the Philippines. How are customer service and support? Part of our agreement is that we would receive technical support. I would rate them 4 out of 5. How was the initial setup? Initial setup was complex. The vendors have to perform due diligence and heat mapping in the height of the pandemic. The project started last year in September and it was completed last February. Deployment took less than a year. We had a software and hardware implementation plan. What about the implementation team? Aruba provided an implementation partner who helped us on the project. Fewer than 10 people were needed for deployment. What was our ROI? The return on investment is subjective because we're trying to improve the host experience. IT is not host centered in the company; we are just providing solutions. This is an initiative and the benefits aren't convertible into an amount of money. It's really an investment, and I think the promise is to improve the hosting experience, speed up the internet browsing, etc. What's my experience with pricing, setup cost, and licensing? The price is low. There is an additional cost for maintenance. We had a local partner, so we signed a five year deal to support our Wi-Fi infrastructure, including the hardwares. Which other solutions did I evaluate? We evaluated Cisco Meraki and Ubiquiti. The price of Cisco is very high compared to Aruba and Ubiquiti. What other advice do I have? I would rate this solution 8 out of 10. For someone who is looking into implementing this product, they need to understand what the objective is of that project. It could be coming from the IT modernization strategy. You have to evaluate different vendors offering different solutions. Then perform that pitch to the management and the usual project management. If there is a winning vendor, of course implementation comes in. Make sure that the target date will be completed as planned in the project plan. Which deployment model are you using for this solution? Hybrid Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-05-25T00:00:00-04:00
Rated 5 out of 5 by from Priced well, stable, and good support What is our primary use case? We are using Aruba Wireless to connect our internal network. What needs improvement? The user interface could be improved in Aruba Wireless. This would make the setup easier. For how long have I used the solution? I have been using Aruba Wireless for approximately three years. What do I think about the stability of the solution? Aruba Wireless is a stable solution. What do I think about the scalability of the solution? We have approximately 200 people using this solution in my organization. How are customer service and support? I have used the support from Aruba Wireless. I rate the support from Aruba Wireless a four out of five. Which solution did I use previously and why did I switch? I was previously using Cisco small business. We switched to Aruba Wireless because the capacity was better and was more stable. I wanted to switch to SQL Enterprise but the price was very high compared to Aruba Wireless. How was the initial setup? Aruba Wireless has been straightforward to set up. I rate the initial setup of Aruba Wireless a four out of five. What was our ROI? I have received a return on investment while using Aruba Wireless. What's my experience with pricing, setup cost, and licensing? The price of Aruba Wireless has a more competitive price than other solutions. I rate the price of Aruba Wireless a four of five. What other advice do I have? I rate Aruba Wireless an eight out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-04-11T00:00:00-04:00
Rated 5 out of 5 by from Scalable enterprise wireless LAN solution with good visibility; technical support is also good What is most valuable? I found a lot of things, a lot of functions to be most valuable in Aruba Wireless. It depends on the category of the features you are looking for. From a security perspective, a performance perspective, a quality perspective, and a user experience perspective, there are a lot, so I can't mention a specific feature. The best feature for me would be the visibility of this solution. This solution can also cover thousands of access points, and that's another thing I like. What needs improvement? What I'd like improved in Aruba Wireless is for it to be a full cloud solution. Making the setup more simple is another area for improvement for Aruba Wireless. There's a big solution for this, but it's not a huge enterprise solution, but Aruba Wireless has thousands of access points, so it's okay. Security still needs some work with Aruba Wireless, because you don't know which users are accessing, what each user is trying to do, what the applications are and the intentions behind the applications, so there are a lot of complexities behind the scene. The wireless access points from Aruba Wireless are not just access points, e.g. they form a platform that contains a lot of features such as cloud features, security features, even IoT, so I recommend to have these in all the product range, including small business solutions, so this is what I'd like to see in the next release. For how long have I used the solution? I've been working with Aruba Wireless for more than six years. What do I think about the stability of the solution? Aruba Wireless has great stability within uptime and service time, but from a security perspective, it's not stable, because it's exposed to the users. A lot of CDEs and security issues appear every day. From a security perspective, there are a lot of challenges for everyone, but within uptime, the stability of this solution is perfect. What do I think about the scalability of the solution? I have no doubts about the scalability of Aruba Wireless. Its scalability is amazing. How are customer service and support? Technical support for this solution is good. If I were to rate technical support, with five being the highest, I'm giving it a four out of five. How was the initial setup? The initial setup for Aruba Wireless is not easy. It's not straightforward. The setup for the solution is quite complicated, but this is not unusual, because it is an enterprise solution, and it is no different from the competition, in terms of the complexity of the setup. If I would rate the setup of Aruba Wireless between one to five, with five being the highest, I'm rating the setup a two. Which other solutions did I evaluate? I've worked with Cisco and Mojo solutions. What other advice do I have? I'm a technical engineer, and I'm leading the networking team in one of our system integrations today. I'm an integrator. One of the solutions that we are providing is wireless, e.g. Cisco, Aruba Wireless, and Mojo from Arista. My advice to an organization looking to implement Aruba Wireless is to take it, because I've seen a lot of vendors and I've dealt with customers, so everyday I assume there would be different challenges with my customers. With Aruba Wireless, there are no doubts about its quality and uptime. I'm rating Aruba Wireless an eight out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-02-26T00:00:00-05:00
Rated 5 out of 5 by from Reliable with excellent signal strength and lots of great features What is our primary use case? We using now working with a customer in Jedda. We sold more than 738 access points - 294 outdoor access points and around 500 indoor ones. We sold a controller for this number as well. What is most valuable? Aruba has a lot of features. The stability is the best. It's very reliable. The roaming signal is excellent. You can do firewalling over the WiFi which is unique. The initial setup is easy. What needs improvement? Sometimes the configuration is difficult. Aruba needs to offer an IT telephone in order to can catch all of the market. Cisco already has an IT telephone security product. Aruba does not. If Aruba offered an IP conference option it would be great. For how long have I used the solution? I've worked with Aruba for seven years at this point. What do I think about the stability of the solution? The stability is great, as is the reliability and the performance. there are no bugs or glitches. it doesn't crash or freeze. the signal is strong. What do I think about the scalability of the solution? Aruba is scalable. Many products are. For example, if we have a controller, we can manage 2,000 access points and can add another thousand access points. How are customer service and support? Technical support is very good, very qualified. We are very happy with their level of knowledge and support. Which solution did I use previously and why did I switch? We are a partner for Aruba, Cisco, and Huawei. How was the initial setup? The implementation is easy. Anyone that has a platform from Aruba or knows about Aruba knows about configuring the product, which can be difficult. There are many deployment options for a natural configuration. You need to figure out what type of deployment you are doing (and there can be many) and do it according to your specific needs. If one has enough experience or is certified from Aruba, he can do it. If he doesn't it's complex and difficult. ClearPass from Aruba is complicated. However, it's a very good, powerful software. What other advice do I have? We are on a partner, gold partner at tier-one for HP. We are working directly with the vendor. There isn't any team, or any supplier, or anyone between us and Aruba. For Cisco, we are working with their team or, and the suppliers from Europe, from Dubai. We request some material from them, and that's all. Huawei has the same setup as Cisco. I'm certified ACMP, ACSP, ACDB, and a certified ACAD, AC professional. While the latest release was 10, we are working with 8.7. New users will get a lot of benefits from Aruba. They have a lot of products - including ClearPass. Users will not find any net solution like ClearPass, from anyone. In Gartner, it is a leader in IoT for wired and wireless IoT such as cameras, access control, et cetera. They also have great switches. It's a very big vendor like HP. Aruba has a lifetime warranty. You don't need to get proactive care; the hardware already has a lifetime warranty. In the end, you will get a lot of benefits. I'd rate the solution at a ten out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-02-25T00:00:00-05:00
Rated 5 out of 5 by from Stable long distance connection that needs better support What is our primary use case? We use this solution for law enforcement, medical, etc. How has it helped my organization? We have couple campus and throughout the country. Our users are able to use their laptop or cell phone while on the move from one location to different location across the country while maintaining connection. And also for me as administrator, we can use Aruba WIFI along with the clear path authentication, TechX, and Samuel. This enables users to experience seamless connection to the organization. What is most valuable? We appreciate the integration options that are available. What needs improvement? I believe that Aruba's support could be improved. What do I think about the stability of the solution? Aruba is pretty stable. What do I think about the scalability of the solution? This solution is extremely scalable. We have about one thousand users and have license for ten thousand. How are customer service and support? They made some changes to support that I am not happy with. Which solution did I use previously and why did I switch? We have used Cisco and Ruckus in the past. We are still using Ruckus, but stopped using Cisco due to directors orders. How was the initial setup? The initial setup was pretty straightforward and took just a couple of hours. What about the implementation team? We deployed via out in-house team of a couple of engineers. What other advice do I have? Be sure that you know your infrastructure, how many users will be using it, and how many SSIDs you use. This will help you maximize integrations and have engineers that can successfully navigate the new system. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-02-27T00:00:00-05:00
Rated 5 out of 5 by from We've gone two years without downtime What is our primary use case? We use Aruba Wireless to direct all enterprise traffic, including emails, video calls, and browsing. Each office typically has between 50 to 150 users. My biggest office has 150 users, and the smallest office has 25. Depending on the strength, we use the APs. All of our users access the internet through a wireless connection, and we do a lot of Zoom calls through Aruba Wireless. We send emails and have internal tools like Zoho, NetSuite, and cloud applications like G Suite or Office 365. Everything goes through the Aruba Wireless. What is most valuable? I think Aruba Wireless' Wi-Fi 6 capability is something that really makes a difference. We used to have bottlenecks. Each user has one laptop on one mobile device, so that equals 40 devices connecting to one AP. The Wi-Fi 5 series couldn't handle the traffic during peak hours, and when I say "peak hours," I mean Monday at 11 a.m. We used to see a lot of packet drops, but we haven't seen that problem at all since we moved to Wi-Fi 6. What needs improvement? Aruba needs to improve two things. One is security. These days, security is about more than just the endpoints — it's also about the devices connecting to the endpoints. They need to improve wireless intrusion detection and prevention. If Aruba can do something like that, I think it would be a game-changer. The second thing is the range. Before Aruba, we had Ruckus, which covers a larger area than Aruba. For how long have I used the solution? We have been using Aruba Wireless for about two and a half years. What do I think about the stability of the solution? Aruba Wireless is stable. What do I think about the scalability of the solution? Aruba Wireless is highly scalable because it also offers a cloud version of the controllers where you can add as many APs as you want. You can add close to 10,000 APs, so it's really scalable for us. How are customer service and support? I rate Aruba technical support six out of 10. We have a hard time connecting with them every time. There is a long queue whenever we reach out to support, and we have to wait for them to answer calls. Once we get in touch with them, we have to coordinate with different teams, so our engineers struggle to understand who are the correct team members. I think support is another area where Aruba needs to improve. How would you rate customer service and support? Neutral Which solution did I use previously and why did I switch? We previously used Extreme Aerohive then we started using Cisco Meraki for some of our locations. We had Meraki at one or two of our offices, but we decided it was too costly, so we shifted to Aruba. We've also used Ruckus Wireless, which is an 802.1X solution. Ruckus lacked a security feature that is available in Aruba. We didn't want to compromise on security with Ruckus even though the range is really good. It can cover larger areas and a greater number of devices. However, we are an organization that places a high premium on security, so that is why we switched to Aruba. I think Meraki and Aruba can go hand in hand, but Meraki is expensive, and the OpEx is costly. You need to renew the licenses every year, so it's a lot of overhead. Meraki is a fantastic solution apart from that. How was the initial setup? Setting up Aruba was straightforward. We did the initial deployment on our own. After we got the Aruba Central licenses, Aruba's team provisioned the first five APs and prepared documentation on how to do provisioning. My team was quickly able to do that. We completed everything in a day and had it running without any challenges. What was our ROI? We had a lot of downtime with Aerohive. The AP used to reset every three days or four days, and we would lose connectivity. Zoom calls were interrupted, and emails failed to send. Even my company's founder faced many challenges with the wireless. But after shifting to Aruba, we haven't seen any downtime. We've gone two years without downtime, so we are doing well now. What's my experience with pricing, setup cost, and licensing? The price of Aruba Wireless is fairly reasonable. It was within our budget. What other advice do I have? I rate Aruba Wireless eight out of 10. If you're an enterprise customer like us working with applications daily, you should check out Aruba. However, if you're an educational institution, a large stadium, an auditorium, or something like that, I suggest Ruckus. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-02-24T00:00:00-05:00
Rated 5 out of 5 by from Can be widely tuned to meet any needs and it offers a higher level of integration with IoT straight out-of-the-box What is our primary use case? Our primary use case of the solution is hospitality. What is most valuable? The most valuable feature is that it can be tuned much more than other vendors, giving you more options to execute. What needs improvement? The solution can be improved by simplifying the configuration. I would like to see a more user-friendly GUI that is not so easily confused when configuring clusters or even a single node when people are not paying attention to what layer they are configuring, whether it be at the mobility master level or at the node level. I would like to see more analytics that can help us pinpoint the cause of reduced performance related to the airtime and number of SSIDs being used. For how long have I used the solution? I have been using the solution for two years. What do I think about the stability of the solution? I consider the solution to be stable. What do I think about the scalability of the solution? I believe the solution is scalable. How are customer service and support? The support team for the solution is good and always eager to help. How would you rate customer service and support? Positive How was the initial setup? The initial setup is more complex than other solutions. You need to understand the technology, the way it's configured, and the way you have to set it up. The solution requires more knowledge and more commitment than others. What about the implementation team? We implemented it in-house. What's my experience with pricing, setup cost, and licensing? The pricing has increased and it was always more costly than some of the other solutions available. Which other solutions did I evaluate? I evaluated Ruckus and Meraki Wireless before choosing the solution. What other advice do I have? I give the solution a nine out of ten. Although there are other solutions available and some with a lower initial cost, they don't offer the same level of integration with IoT as this solution without having to add additional hardware, which ends up costing more. I recommend that you gather all the requirements and define the API groups before the deployment of this solution. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2022-12-05T00:00:00-05:00
Rated 5 out of 5 by from Seamless features, straightforward implementation, and reliable What is most valuable? The most valuable features of Aruba Wireless are the seamless feature and the concurrent user. What needs improvement? Aruba Wireless can improve the assigning of access points. We have times that the nearest access point is not assigned but one far away. The integration between access points could improve. For how long have I used the solution? I have been using Aruba Wireless for approximately one year. What do I think about the stability of the solution? Aruba Wireless is very stable among all the other access points I have used. What do I think about the scalability of the solution? The scalability of Aruba Wireless is good. We have approximately 1,000 to 1,300 users using the solution. We plan to increase the usage of the solution. There are plans to install 150 access points in January. How are customer service and support? We have a partner in Indonesia that we use for support that is called Agiva and they sometimes escalate issues to Aruba Wireless. I do not have direct experience with the support of Aruba Wireless. Which solution did I use previously and why did I switch? I do not have any experience with other vendors other than Aruba Wireless. How was the initial setup? The initial setup of Aruba Wireless is simple, including a wireless plan used. If we have instant access points and change them to computer access points, it is simple to do. What's my experience with pricing, setup cost, and licensing? We have a license for the source mobility controller. The price of Aruba Wireless is expensive. I rate the price of Aruba Wireless a two out of five. What other advice do I have? We have four people for the maintenance of the solution. I rate Aruba Wireless a nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-09-29T00:00:00-04:00
Rated 5 out of 5 by from A stable solution with a clear and easy setup process What is our primary use case? Our company uses the solution to provide wireless service for our clients. There are less than 100 users of the solution across clients. What is most valuable? The solution provides a clear path to instant wireless. What needs improvement? The solution needs to add features and enhance security. For how long have I used the solution? I have been using the solution for ten years. What do I think about the stability of the solution? The solution is very stable. What do I think about the scalability of the solution? The solution is scalable. How are customer service and support? The solution provides separate support lines for distributors and vendor specialists. I rate technical support a ten out of ten. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? Our company has been a partner of the solution for the last ten years. How was the initial setup? The setup is easy and normally it goes smoothly. What about the implementation team? We partnered with a certified specialist for implementation. Two in-house engineers handle all maintenance. Which other solutions did I evaluate? We also work with Cisco products. What other advice do I have? I recommend using the solution and rate it a ten out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:
Date published: 2022-10-23T00:00:00-04:00
Rated 5 out of 5 by from Easy to set up, connect, and configure What is our primary use case? We installed Aruba Wireless for some clients who needed to expand their network inside offices or homes. What is most valuable? It's an excellent solution overall. We were able to increase capacity very easily. This type of equipment is easy - very easy to connect and configure inside a network. For example, you can use a cell phone to configure. It is very, very simple. When you want to check if the equipment is working it's quite straightforward. You can do it just with a cell phone. You can check if you've got any problem or any type of equipment connected to the network. It's useful to be able to check what the equipment is connected to or if there is a mesh connection between other APs. You don't need to use a physical cable. While I haven't used it, Aruba has a server that can not just check the equipment, but also validate or log into the network. This type of server is wonderful, however, I don't know the name. The initial setup is quite simple. What needs improvement? Many features are already in development. For example, Aruba Central, or the server to verify the type of equipment is connected to the network centrally. It's very useful and is a good solution for home or business, and it supports more than 200 pieces of equipment. We're not really missing any features at this time. They could work on energy consumption as this equipment needs a lot of energy. This is probably what needs to be improved in the future, as, currently, this type of equipment consumes more than 60 watts. I understand that it needs more power to work, however, there must be a way to lessen it in future releases. For how long have I used the solution? We've worked with this solution throughout the year. What do I think about the stability of the solution? The solution is stable and allows you to connect any kind of equipment - cell phones, tablets, laptops, any type of equipment that has a wifi connection. It is very easy to connect. There are no issues. There can be about 50 or 60 pieces of equipment working at the same time without losing connection or velocity, or use of equipment. What do I think about the scalability of the solution? The solution can scale well and has helped us to increase capacity. We don't have plans to increase usage at this time. How was the initial setup? We installed one first, the first AP, the first equipment, and the others' equipment could connect without a network cable - just by mesh, like a network without cables. We increased the capacity of the network with this type of technology solution. It is very easy to use. You just load an app on your cell phone from the Apple Store. You can continue with this application on your cell phone. What other advice do I have? I would rate the solution at a ten out of ten. We've been quite satisfied with its capabilities. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-01-08T00:00:00-05:00
Rated 5 out of 5 by from Reasonably priced, works for any size of organization and has helpful support What is our primary use case? We primarily use the product for wireless connectivity in terms of securing wireless access. What is most valuable? Wi-Fi 6 is the most beneficial aspect of the solution. Apart from that, the WPA3 introduction in terms of security is one of the key features. The solution is stable. It's a scalable product. Technical support is helpful. The pricing is pretty good. What needs improvement? The scope of improvement would go along with the technology's adoption into the market. Even though Wi-Fi 6 has been introduced, everyone is quite skeptical in the market in terms of the adoption part, as the platform network should be that strong to cater to that kind of bandwidth. While it may be great in the future, currently, the existing versions are incompatible with some of the networks which customers own. They could improve the seamless roaming, which is already there, however, needs some tweaking. For how long have I used the solution? I've used the solution for quite a long time. I've been deploying this product to multiple customers and it's been almost five years. What do I think about the stability of the solution? The solution is stable. For example, even some military organizations are using Aruba Wireless and RF features. It is quite reliable for an enterprise to work with. What do I think about the scalability of the solution? Aruba works with small to large companies. Data is open for all three. They have different kinds of solutions for individual stakeholders in terms of small, medium, and large. They have a different product portfolio offering for small. They have something else for mid-size enterprises and larger enterprises as well. Everyone can be catered to. It is quite easy to scale, even if a small-scale business is starting with a standalone deployment. They too can scale up to 50 or 60 access points on a mid-scale deployment eventually. The group pattern in terms of the wireless controller has limits to the physical hardware appliances if you already own one. That said, the cloud adoption part is one of the aspects which gives you quite a bit of scalability and you need not worry about your scalability and your future growth. How are customer service and support? Technical support is quite brilliant and they offer good support as well as product replacement. Any Aruba product that is wireless includes a limited lifetime warranty wherein the delivery scope is not bound to an SLA. They will give a replacement if you purchase support or not. That is the best part of Aruba. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? I also use Cisco. There are no differences in the technology. There are some user experience differences. Integration would be a part of that. There are many integrations possible in the Cisco portfolio in terms of their own product line. If the entire portfolio is of Cisco, then the integration is quite easy and Cisco has the same kind of offerings. The SLA might differ and some of the user experiences might differ. However, in terms of the portfolio, Cisco stands out as they have an enterprise-class and a different portfolio altogether to cater to the cloud-based market. They have an entire offering called Meraki. They do focus on the enterprise with Cisco. Companies that are small or medium scale work more with Meraki. How was the initial setup? The standalone deployments are straightforward whereas the introduction of wireless controllers and security parameters can be complex. That depends on the architecture to which you are applying. Even though direct integration with any of the radio servers or any of the triple-A authentication servers like Mac is very straightforward, it could be complex depending upon the environment. A standalone deployment would not take more than 15 minutes. It is quite simple. You might need some pre-planning before that. If you planned enough in advance, then it would take you 15 minutes or 20 minutes at a maximum to deploy. If there's a wireless controller deployment, it would take a maximum of two hours to three hours. Not more than that. Maintenance as such is not required. It's just the regular maintenance that you do in terms of software upgrades or firmware upgrades, in terms of when vulnerabilities are found. What's my experience with pricing, setup cost, and licensing? Aruba is quite competitive in pricing. In some cases, on a case-to-case basis, Cisco also gives better discounts in terms of price. You may have to pay for additional support if you require services bound to some actual replacement time. They will charge you some amount for RMS support, not for technical support. Eventually, the technical support is built into the cost. What other advice do I have? I used to work with an organization that had a business relationship with Aruba, however, recently I've moved on. I typically work with the latest version of the solution. It can be deployed on-premises as well as in the cloud. I would recommend new users utilize each and every feature of the wireless capabilities which are being offered for security. There is quite a bit of integration possible. I'd rate the solution nine out of ten. Which deployment model are you using for this solution? Public Cloud Disclaimer: My company has a business relationship with this vendor other than being a customer:Integrator
Date published: 2022-05-22T00:00:00-04:00
Rated 5 out of 5 by from A wireless networking solution with a useful analytics feature, but the price could be better What is our primary use case? We are part of a conglomerate on the island. We provide this solution to all our different divisions, including the shopping malls. We are the technology division of the group. So, we've been assisting the group in their implementation across sectors. What is most valuable? I like the analytics feature. What needs improvement? The price could be better. In the next release, I would like to have more analytics features. For how long have I used the solution? We have been using Aruba Wireless for the past five years. What do I think about the stability of the solution? Aruba Wireless is a stable solution. What do I think about the scalability of the solution? Scalability depends on the model. What about the implementation team? Our in-house team did the implementation. What's my experience with pricing, setup cost, and licensing? The price could be better. Competitors offer more features for a similar cost. What other advice do I have? On a scale from one to ten, I would give Aruba Wireless a six. I rated Aruba Wireless six because the analytics part seems to depend on third-party software applications and because of their pricing. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2022-08-09T00:00:00-04:00
Rated 5 out of 5 by from Simple to install, easy to use, and cost-effective What is our primary use case? Aruba is part our our network infrastructure. What is most valuable? The most valuable features are ease of use, a simple management interface, cost-effectiveness, reliability, and simple installation. The web-based GUI is much simpler to use than similar products by Cisco. What needs improvement? Because it's cloud-based, it takes time for the floor maps and the heat map to load. I understand the reason for this but it would be nice if once you click on the flop map, instead of waiting sometimes 20 or 30 seconds, it would come up a lot quicker. For how long have I used the solution? I have been working with the Aruba Wireless cloud service for between a year and eighteen months. It's fairly new but I work on it every day. What do I think about the stability of the solution? This is the most stable wireless product that we have had. We have only had similar products by Cisco but we've had a lot of problems with them. Our partners have come out to look at them, as well as remote services, and they've told us that "everything is fine". However, we have to reboot APs here and there at all of our sites. Once we implemented the Aruba solution, we've not had those problems since. What do I think about the scalability of the solution? We have nine remote sites right now, around the world, with multiple access points per site. Some sites have two or three access points, whereas others have between 25 and 30, depending on how large the site is. In total, we have 147 access points. We have a data network that we use, and we also have a guest network. ADF authentication logs into the data network and the guest network is open. It's pretty simple to scale. We had a building and a site that we decommissioned, so we have between nine and eleven spare APs floating around. All you have to do is plug them into the network using the right port, give them a name, and they come online. After that, you assign a foundation license to them and overall, it couldn't be simpler. With the spares and backups we have, should we need to scale, and we always do, it's easy. How are customer service and support? The technical support is good. They know what they're doing although the biggest problem that I have with them is their accents. You open up a ticket and I have nothing against the people, but it always routes to India. We open a support case and they're very difficult to understand. Not all of them, but a lot of them are. As such, we've had some problems communicating and we've had to use text messages to compensate for the accents. Otherwise, their technical skills are top-notch. Another thing that I'll say about their tech support is that it's easy to get in and have a ticket assigned, which gets the ball rolling when we have a problem. With Cisco, it sometimes took days to get an engineer assigned. Which solution did I use previously and why did I switch? I also have experience with Cisco wireless LAN controllers and a little bit with the Meraki line of networking equipment. We were primarily running Cisco products at one time. However, we pulled out the Cisco devices because they were too complicated and too expensive. We bought out another company that is currently using Aruba wireless LAN controllers. However, we're getting rid of that system and moving them to the cloud. The reliability of Aruba products is better and the technical support from Aruba is more responsive. Cisco is good but there's much better competition out there. How was the initial setup? The initial setup is very easy. Once the cloud is set up, you assign each AP a license through the web portal. You plug it in, make sure it's in a port that's configured for our Wi-Fi network, and it works. It's a three or four-step process and it's very simple to do. What about the implementation team? Maintenance, such as deploying updates, can be done using a single person. I do all of it for our company and we have 147 access points, worldwide. Doing an upgrade involves two clicks, and it can be done within 15 minutes. This can be compared to Cisco, where you had to pre-stage everything. It was painful and it took me four hours to complete. What was our ROI? This is by far the best investment that we've made in a long time. What's my experience with pricing, setup cost, and licensing? Aruba Wireless is much cheaper than our previous solution by Cisco. It is a significant saving, measured in thousands of dollars per year. Which other solutions did I evaluate? We looked at Fortinet, Aruba, and several other vendors. Ultimately, we found that Aruba was by far the best. What other advice do I have? We authenticate through Aruba ClearPass, which is the TACACS server that we use. This is a product that I recommend and especially if you're with Cisco, I suggest switching. Cisco just makes things complex. They are simplifying things with Meraki, which is something that I understand because I've been in the IT industry for a long time. With the company scaling back, I'm doing the job of three or four people and with this in mind, it's important to go with simplicity. Cisco, for some odd reason, just cannot keep it simple. It has to be complicated, even when it comes to their documentation. I would rate this solution a ten out of ten. Which deployment model are you using for this solution? Public Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-08-06T00:00:00-04:00
Rated 5 out of 5 by from Easy to manage, reliable, and offers lots of features What is our primary use case? The use case is basically for wireless authentication. We are also using Aruba clear path policy manager and we are providing our customers with free WiFi. We have our retail customers, where we give them free WiFi. What is most valuable? Their technological improvements and innovations are always great. They are up to market level. They’re always upgrading to whatever the latest technology is. They are a bit of a monopoly solution. It offers an easy initial setup. The solution is pretty stable. There are so many features. Even we are also not using the complete functionalities and features of Aruba. We need to explore more. What needs improvement? There are some issues we occasionally have. However, they are easily remedied. Recently, HP acquired Aruba. There have been some changes in the licensing form. Platforms are changing. These kinds of things are slowly happening. However, it is not a problem. The issue is that the delivery timelines have increased. That is not only for Aruba, even for all the partners; it is increased. That is something which they need to improve. The hardware takes too long to be delivered. For how long have I used the solution? I’ve been using the solution for seven years. What do I think about the stability of the solution? The solution is pretty stable. There are some issues; however, it’s all pretty fixable. For the most part, it doesn’t crash or freeze. It’s reliable. What do I think about the scalability of the solution? We have about 4,500 people on the solution. Everyone at all levels of the company uses it. The solution is scalable. We started pretty small and we were able to grow as required. The number of people and the number of retail stores increase yearly. How are customer service and support? We pay our partners for technical support. They handle everything. Which solution did I use previously and why did I switch? We used to use Ruckus. With Ruckus, we were in on the initial stage. We were facing a lot of issues depending on the management. With Aruba, we did a POC, and we were satisfied with that. That's why we moved to them. How was the initial setup? The solution is simple to set up. The configuration and everything it is pretty straightforward. We are using Aruba’s central console to manage the wireless. There are no complications, actually. On the initial level, it took two months to complete the complete projects and everything. In terms of maintenance, we are paying our partner for an AMC annual maintenance contract. We are paying yearly, and they are just maintaining our network. They're managing everything. We have around 20 people working on their team to support us. What about the implementation team? We have a partner who is working on this with us, and they are the ones implementing the solution. They're managing our infrastructure also. What was our ROI? We are not calculating any kind of ROI as it's an infrastructure solution and therefore, we cannot calculate any kind of ROI here. It's used for the basic infrastructure. What's my experience with pricing, setup cost, and licensing? We pay a yearly licensing fee. I’m not sure of the exact cost. We are negotiating our pricing and can do so on a global level. When we were comparing it to others, we found it to be reasonably priced. What other advice do I have? We’re end-users and work with Aruba partners. This is an in-house solution and we use the latest version. I’d rate the solution nine out of ten. For new users, Aruba can be a good solution. The hardware portfolio is great. They have instant access points for small-scale businesses to medium size and even large businesses. They have all kinds of portfolios in their hardware catalog. Even for COVID times, they also introduce access points for the work from home. These kinds of things are there already in their portfolio. When we are plugging in their stack, we can leverage Aruba Central, Aruba Wireless, Aruba Switches, et cetera. It's easy to manage. Everything is managed under a central console. Which deployment model are you using for this solution? Public Cloud If public cloud, private cloud, or hybrid cloud, which cloud provider do you use? Amazon Web Services (AWS) Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-07-29T00:00:00-04:00
Rated 5 out of 5 by from Very stable, reasonably priced and great for small to medium size organizations What is our primary use case? I work for an international service integrating company and we provide resources that are distributed internationally. We use Wireless for our branch and remote locations, and it's mainly for the internet. We are service integrators and deploy this solution as well as provide support to multiple customers. I am the director of technology and we are currently customers of Aruba. What is most valuable? Reasonably priced and great for small to medium size organizations. One positive is that they're not constantly providing upgrades and that reduces exposure to complications. What needs improvement? I haven't yet seen a cloud-based wireless controller in Aruba and I'm waiting for that as well as a heat map analysis which is also lacking. I'd like to see application visibility in the next release on the inbound and outbound traffic flow. What do I think about the stability of the solution? The solution is working well and we haven't had any issues with stability. Traffic flow is starting to increase now that workers are returning to the office, and we're likely to move to Wi-Fi 6 or Wi-Fi 7 in the near future. How are customer service and support? Getting a response from technical support is really tough and is a pain point for us. It doesn't flow like in Cisco Tech. How would you rate customer service and support? Neutral How was the initial setup? The initial setup is pretty easy, certainly not as complicated as Cisco. There aren't many upgrades or major bugs so it's more stable than Cisco. Deployment time depends on the size of the project. A small site will take about two weeks, a larger project might take three or four weeks. We have nine engineers supporting Aruba. What's my experience with pricing, setup cost, and licensing? I'm unaware of the cost but I know it's cheaper than Cisco and that is why Aruba generally wins when a contract goes to tender or in the procurement phase. What other advice do I have? A key factor is to ensure the solution suits your requirements. If a smaller organization is looking for an on-prem solution, then Aruba would fit in. For larger deployments, it would be better to go with Cisco. If you're an organization with 400 different sites, Cisco is the way to go. Aruba has proven itself for smaller to midsize deployments. The solution does what it's meant to and I'm happy with it. I rate this solution eight out of 10. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-12-03T00:00:00-05:00
Rated 5 out of 5 by from Stable, with a guest management feature and good technical support What is our primary use case? We're using Aruba Wireless as a wireless access point, particularly Aruba AP-505. We're also using Aruba Wireless for guest management purposes. What is most valuable? For my organization, the most critical feature of Aruba Wireless is guest management. What needs improvement? An area for improvement in Aruba Wireless is creating a DMZ. Without Aruba ClearPass, you need to allow guess access directly via the internet, which means you need to implement the security in between, so this is what I'd like Aruba to improve in the product. Another area for improvement in Aruba Wireless is delivery because right now, in the COVID-19 pandemic, the product doesn't have much availability. There's a limited supply of semiconductors, so I want Ariba to increase Aruba Wireless production. The product needs to be available and delivered to customers faster. For how long have I used the solution? I've been working with Aruba Wireless since 2016. What do I think about the stability of the solution? I would rate the stability of Aruba Wireless as nine out of ten. What do I think about the scalability of the solution? From a scalability point of view, I don't see any challenges with scaling Aruba Wireless. After all, my organization only has one office and only needs approximately fifty APs. How are customer service and support? Aruba Wireless has good technical support. Which solution did I use previously and why did I switch? We used Cisco, the older technology, before using Aruba Wireless. We were not getting guest management as a feature on Cisco, while Aruba Wireless came up with guest management via Aruba ClearPass, so we started using Aruba Wireless. How was the initial setup? The initial setup for Aruba Wireless was easy. It was so simple. My organization used it as a standalone solution. Deploying the product took approximately six months. What about the implementation team? We implemented Aruba Wireless through a consultant. Our experience with the consultant was good. He provided good support without the need for any intervention. The product was implemented well and working per our requirements. What's my experience with pricing, setup cost, and licensing? The commercial department handles the Aruba Wireless license for my organization, so I cannot comment on the product's pricing. What other advice do I have? I have experience with Aruba Wireless. My organization is an Aruba Wireless customer. My organization has three administrators of the product. Currently, there is no plan to increase Aruba Wireless usage. I'd tell anyone looking to implement the product that Aruba Wireless works well in my environment. I have no complaints about it, so I can only say this. Overall, I'd rate Aruba Wireless as eight out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2023-01-08T00:00:00-05:00
Rated 5 out of 5 by from The portal for centralized management and virtual controller for APs are very valuable What is our primary use case? Our company uses the solution for wireless service. We currently use the latest version but have been using the solution since version six. The solution is hybrid because it is deployed on-premises but managed in the cloud. Our company currently has 300 users and we plan to grow by 100 more. What is most valuable? The solution is well designed so you can easily integrate it in an infrastructure network. The APs can be implemented as a campus AP, remote APS, or instant APs. As soon as you buy the solution, you can instantly use APs. You don't need anything external because you can use the virtual controller inside the APs. It is easy to create clusters using the controller that comes inside the AOS of the APs. You can add an external controller at any time because the solution is resilient and very upgradeable. The security components are very, very, very well designed and strong. The Aruba Central portal allows you to centralize all management for your infrastructure and security. It is not a monolithic solution. What needs improvement? The solution's documentation could be better organized in an information portal. There are many assets on the technical side so there is a lot of documentation. Sometimes it takes work to find what you need because of the vastness of information. You need to know the products to find things. The solution could offer some kind of portal for documentation to better organize things. The cloud CHS and remote APs could be improved faster. The solution has already been integrated with the cloud and there are plans for other product integrations but they could occur faster. For how long have I used the solution? I have been using the solution for five years. What do I think about the stability of the solution? The solution is very stable and reliable. I rate stability a nine out of ten. What do I think about the scalability of the solution? The solution is very scalable. I rate scalability a ten out of ten. How are customer service and support? The technical support is very useful and good. Every time we need help and open a case, they solve our issues. Technical support is very knowledgeable about the solution. Most of our issues are regarding upgrading versions or firmware. We sometimes need assistance finding new versions. The process for solving our issues is very straightforward. Technical support is rated a ten out of ten. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? We previously used Cisco. How was the initial setup? The setup is very easy. All the APs come from the manufacturer so you can start right away with configurations. The features make configurations and upgrades very easy. I rate setup a ten out of ten. What about the implementation team? Three in-house engineers implemented the solution with help from an integrator. Deployment took one week to ten days. There is no ongoing maintenance because the solution is very, very reliable. What's my experience with pricing, setup cost, and licensing? The pricing is fair and similar to other products. It might be a bit cheaper than Cisco. I rate pricing an eight out of ten. Which other solutions did I evaluate? Cisco is a good product but is old and very monolithic. They are working to improve but their mindset is different. The solution is the future because it integrates with the cloud and addresses new needs. We prefer the design and strategy of the solution over Cisco. What other advice do I have? When you are looking for a wireless option, it is important to pay attention to key points that include resilience, expandability, security, and integration. The solution is one of the best available and is very valuable for centralizing management. It is very resilient and expandable so you can grow it to the needs of your company. Even if you buy the small solution, the features of the big solution are there. This is a great benefit over Cisco. For example, you buy a switch from Cisco that includes 48 ports but only 16 of the ports have licenses. If you need more ports, you need to buy more licenses. With the solution, you don't need to buy additional licenses. What you buy is what you get with all the included features like AOS and security. This is very important because you can start small and grow using the same device with no extra licensing costs. It is important to find a solution that already implements security. The solution has all these features included so that is why we moved away from Cisco. The solution also integrates very well with nearly every other vendor. The solution is a very good product and I rate it a ten out of ten. Which deployment model are you using for this solution? Hybrid Cloud If public cloud, private cloud, or hybrid cloud, which cloud provider do you use? Other Disclaimer: My company has a business relationship with this vendor other than being a customer:Reseller
Date published: 2023-01-08T00:00:00-05:00
Rated 5 out of 5 by from Reliable and provides good signal strength and controller features What is our primary use case? We're upgrading from version 9 to version 10, but I'm satisfied with the new proposed upgrade. The solution is deployed on-premises. What is most valuable? Aruba Wireless is reliable, and the signal strength is pretty good. The controller has good features. What needs improvement? I want to have a virtual controller, so I would like to see integration with other vendors of the LAN network. We need security features to recognize the traffic source and to apply Zero Trust security. For how long have I used the solution? I have used this solution for nine years. What do I think about the stability of the solution? The stability is excellent. I would rate it as nine out of ten. What do I think about the scalability of the solution? I would rate the scalability as eight out of ten. We have multiple canvases and sites, so it's easy to scale up and across the same controller within the same enterprise network. When we add new access points, there is a limitation in the virtual appliance, but it's not that bad. How are customer service and support? Technical support in Aruba is very good. It's better than other solutions' support. I would rate technical support as eight out of ten. What about the implementation team? Deployment was done through a third party. What's my experience with pricing, setup cost, and licensing? The price is reasonable. I would rate the cost as 8 out of 10. What other advice do I have? I would rate the solution as nine out of ten. We made an evaluation between Aruba and other vendors, and we've seen the Gartner Magic Quadrant report for Aruba. Aruba has employed a lot of experience and vision in their product, which is why it's better than others. My advice is to have a professional survey with the best used tools for the survey and an excellent design. I think that's the most important. The sizing and dimensioning have to be done well from the beginning. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2023-01-05T00:00:00-05:00
Rated 5 out of 5 by from Provides wireless controller and access points, and technical support is quick to respond What is our primary use case? We have 150 clients who are using this solution. The solution is deployed on-premises. What is most valuable? The wireless controller and access points are valuable features. What needs improvement? The console is difficult to use. The firewall settings could be improved. For how long have I used the solution? I have been working with Aruba Wireless for two years. What do I think about the stability of the solution? It's a stable solution. What do I think about the scalability of the solution? The scalability is okay. How are customer service and support? We had some complications with the controllers, so we received help from technical support when we couldn't find any tutorials online. I would rate technical support as five out of five. They're very fast. Which solution did I use previously and why did I switch? We have also used Cisco. Aruba's database is better compared to Cisco. We chose Aruba because the pricing is better. How was the initial setup? Setup is straightforward. What's my experience with pricing, setup cost, and licensing? Aruba is less expensive than Cisco. What other advice do I have? I would rate this solution as nine out of ten. Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2022-12-14T00:00:00-05:00
Rated 5 out of 5 by from A stable and scalable product that is a bit complex to use and operate What needs improvement? Aruba Wireless is a little bit complex to use and operate. So, it can be an area for improvement. For how long have I used the solution? I have been using Aruba Wireless for three to four years. Also, I don't remember the version of the solution I am using. I am a customer of the solution. What do I think about the stability of the solution? The product has been pretty stable. What do I think about the scalability of the solution? The product is scalable. Around 150 people in my company are using the solution. We need only one administrator for the solution. How are customer service and support? I haven't faced any problems with customer support. How was the initial setup? Regarding the deployment process, it keeps showing updates. What about the implementation team? A third party did the implementation. I'm not familiar with the setting. So, I got help from a consultant. What's my experience with pricing, setup cost, and licensing? We have some licenses for the solution, and we need not renew licenses. But we need to pay a hundred thousand if you want to renew our subscription and renew the hardware. But if we switched to another solution like Ruckus, I think maybe it is just a similar amount even if we don't have the license. So we are considering this, but have not reached a decision yet. Also, we need to make additional payments for support. Which other solutions did I evaluate? Based on our evaluations, we are considering Ruckus and Ubiquiti over Aruba since Ruckus' and Ubiquiti's functions and settings are okay, making them easy to use. What other advice do I have? Aruba Wireless will phase out. We are actually phasing out and looking at other solutions. We are switching because it's a bit expensive, so we are looking for a cheaper solution. Because of the price and ease of use, I rate the overall solution a seven out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2023-05-18T00:00:00-04:00
Rated 5 out of 5 by from It's a reliable, affordable solution for small and medium-sized companies What is our primary use case? Our team handles the Aruba controller. We have four senior and two junior engineers. What is most valuable? AirWave is a valuable feature. What needs improvement? We're using the Aruba Sensor, but sometimes the sensor isn't talking to AirWave or the AP. If something happens, we need to receive an email directly from the sensor, but the controller doesn't know. If there's something like the high channel utilization from the sensor we send to the controller, the controller can change the channel because they're all in the same environment. Also, the controller can not do active/standby mode. It only works in active/active. I haven't seen any option for active/standby because we want to put one in the backup center. However, with the active/active mode, the traffic must go to the primary and the backup center. I would like it if Aruba had a mobile app so I wouldn't need to log in on my laptop. They should also simplify the solution, so there aren't so many layers. It would be nice if the solution double-checked your configurations. For example, it could warn you if a configuration change in one layer conflicts with your current settings. For how long have I used the solution? I have been using Aruba Wireless since 2018. What do I think about the stability of the solution? Aruba is stable. What do I think about the scalability of the solution? Aruba is pretty scalable. How are customer service and support? I've called Aruba support directly for several tickets. It is quite good most of the time. Which solution did I use previously and why did I switch? I work with Cisco and Aruba. We are more familiar with Cisco because we've been using it for more than 15 years. It is stable and available in active/standby. We can put one in the backup dial center and one in the primary dial center. Cisco's controller is also stable, and they're using DNA to monitor. It sends us an alert if something happens and tells us what caused the problem. It can identify the root cause and solution. How was the initial setup? Deploying Aruba is somewhat complex. There are many layers. It's easy to make mistakes because the same setting will appear in different layers. Various parts of large buildings can have different settings. What's my experience with pricing, setup cost, and licensing? We don't like the subscription model. We need to adjust our budget every time we renew the license. What other advice do I have? I rate Aruba Wireless eight out of 10. I would recommend it to a small or medium-sized company. It depends on your budget because Aruba is slightly cheaper than Cisco. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-09-07T00:00:00-04:00
Rated 5 out of 5 by from A stable, scalable solution, and easy to deploy What is our primary use case? The hospital's internal network is used for communications between staff, including emails and direct point-to-point access. One of the most challenging features of the network is its ability to facilitate live video communications between staff in different parts of the world that can view operations live. We use Aruba Wireless to help facilitate the three requirements of always on-time, on-live, and on-direct. In certain cases, I have to communicate with another surgery room, whose call may be back to back or parallel in that same venue. What is most valuable? The most useful feature of this product is the configuration that allows us to have several areas covered with one unit. However, when we have to make maintenance to that unit, the other units can go back and support the one that we have in maintenance. This back-to-back service or this come-alone service is the best thing for us. If I have to remove the unit that we have in surgery, I know that another unit or two can take its place. What needs improvement? The most important thing that needs to be improved is the internal web feature. This allows all our units to use this as an internal GPS to locate somebody or some elements. However, the problem is that they need another unit different from the 535. This point is not good because we put that on this unit, and changed it from 515 to 535. For this unit, just to enable the possibility of locating equipment, we have very expensive equipment in the hospital and we put a GPS stack, so the system can track. We put them in all the time, but we need another unit to make it functional. Aruba can improve this by including the GPS stack in each unit. This would reduce our maintenance work. Aruba Wireless needs to provide more visibility into the differences between their models so we can better understand them. The changes between the 515 and the 535 are just scalable in one step; We don't feel that one unit is going to be better in so many ways. Instead, it is just one change. The scale from one model to another is very short and because of this we are going to try to save money, we're going to pick up the lowest model because the newer model, doesn't have many additional features. The bad things about the product are the price, the information about the product, and the time it takes to deliver the product. For how long have I used the solution? I have used the solution within 12 months. What do I think about the stability of the solution? The heat map is already running and it is very stable. There are no issues with the corners of the building, except for the sign, which I think is covered well. I give the stability of the solution a nine out of ten. What do I think about the scalability of the solution? I give the scalability of the solution a nine out of ten. How are customer service and support? As we had to present our submission or change a model to another, the technical support was very bad. The work I have to do to research the difference between the models and compare them is all manual. When we asked the factory, what the differences between the models are and what is going to be the advantage from one another. The training can't support me. I have to do all the research myself. We asked the representative, and we had conversations with the factory, and nobody tells us it is a small change, instead they say it was a software issue. When we have to present the submission, the presentation has to be very complete with all the technical information, with all the features and we have to say this is a processor that works in this area, this works at this speed. The technical support could not help with any of our required information. How would you rate customer service and support? Negative How was the initial setup? The initial setup is very easy because we change all the models. We have around 1,000 units and we changed all of them in one week. What about the implementation team? The implementation is completed in-house by our team for our customers. What's my experience with pricing, setup cost, and licensing? Aruba Wireless is expensive. The balance between quality and price is there, but the cost is still high. I give the cost of the solution a seven out of ten. What other advice do I have? I give the solution a nine out of ten. Eight IT people are required for the maintenance of the solution. The first thing I'm going to do is check all the features to make sure they meet our requirements. The step from one model to another is very important. There are little changes, and we have to review a lot to know the difference between the models, and what the major advantage between them are. In PeerSpot, we've seen the difficult differentiation, but the compliment of the functionality, how does it work, what is the benefit that I get with each model in the field? What is the difference between the software, and the versions? Is it throughput out? It's a factor that we need to consider. It doesn't address the major concerns, and I check every single specialized page and I don't see anybody saying, "Okay, five megabytes is a huge improvement in throughput out." Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:Integrator
Date published: 2023-01-10T00:00:00-05:00
Rated 5 out of 5 by from Intuitive, easy to install, and simple to maintain What is our primary use case? We primarily use the solution for wireless access, for using WiFi and the network, the internet. How has it helped my organization? It's very popular. We've ordered more than 150 units. What is most valuable? It's a really good product. It's really easy to maintain. The AP preconfig with the USB console cable and everything is easy and really useful for the company. The installation is simple. Users have been very pleased with the solution as it offers such a high-speed connection. The network strength is good. It is more intuitive and user-friendly. What needs improvement? I don't have any access in the Aruba dashboard. I need more access. I only install the hardware and the software part for the client. However, there are no admin privileges, which is an issue. You need to contact them and make a special request. They should allow everybody to fiddle with their settings if they bought the solution. For how long have I used the solution? I've used the solution for the past six months. What do I think about the stability of the solution? We haven't had any performance issues. The solution is stable. What do I think about the scalability of the solution? The scalability is pretty good. You can expand it by using Aruba Switches. We have about 700 users on the solution at this point. How are customer service and support? I've never had any reason to reach out to technical support. Which solution did I use previously and why did I switch? I previously used Meraki. Aruba has better network speed. Also, in Meraki, when we make changes, we need to refresh the dashboard. With Aruba, it's one click and we can regulate and refresh the dashboard. It's much easier. How was the initial setup? The solution is simple to install. It's not overly difficult or complex. For half of the preconfig process, it might only take 15 minutes. Then, there might be one and a half hours for testing, to fix the access IDs and other access points to match everything in the data center. We only need two people to install and set up the solution. What about the implementation team? I deploy the solution for our clients. What was our ROI? We have seen a positive ROI. What's my experience with pricing, setup cost, and licensing? I don't handle the licensing aspect of the solution. It is likely more expensive than Meraki since Meraki just has a dashboard. Aruba has a little bit more on offer. You do have to purchase the software and hardware separately. Which other solutions did I evaluate? We did not consider any other options before choosing Aruba. What other advice do I have? We have a partnership with Aruba. Overall, it's a good solution, and we are happy with it. I'd rate the solution eight out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:
Date published: 2022-11-03T00:00:00-04:00
Rated 5 out of 5 by from Helpful in extending LAN capabilities via wireless capabilities but is not user-friendly What is our primary use case? Our primary use case for this solution is extending the LAN capabilities via wireless capabilities so people can roam around in the office with wireless connectivity. Additionally, its management has a lot of insight into which access point you're connected to and a lot of information about the devices. Some of the information is related to bringing your device, whether it's a device which is owned by the company or not and reporting what sites are being browsed and accessed. What is most valuable? We find its stability very valuable. It's been running for the past three years with no default configuration. What needs improvement? The solution could be more user-friendly. For how long have I used the solution? We have been using the solution for a couple of years and are currently using the latest one. What do I think about the stability of the solution? The solution is stable. What do I think about the scalability of the solution? The solution is scalable. We have approximately 300 users utilizing the solution. How are customer service and support? We have had a relatively good experience with customer service and support. I rate them an eight out of ten. How would you rate customer service and support? Positive How was the initial setup? The initial setup is a bit complex and requires some basic networking and wireless networking concepts. What about the implementation team? We implemented via a vendor, and implementation took approximately one week. Which other solutions did I evaluate? We did not evaluate other options because we wanted one integrated solution which incorporated both wired and wireless, and with Aruba Wireless, we got the full package. What other advice do I have? I rate the solution a seven out of ten. I advise users to research and decide based on their organization's needs. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-11-25T00:00:00-05:00
Rated 5 out of 5 by from Reliable, expandable, and offers seamless mobility between access points What is our primary use case? I primarily use the solution for wireless connectivity. What is most valuable? I really appreciate the seamless mobility between access points. The solution is very stable. It can scale as needed. Technical support has been helpful. What needs improvement? It did take us a while to get used to the setup. We have had issues with the availability of the equipment. We always have trouble locating equipment, finding suppliers who sell it, or finding someone who has stock. For how long have I used the solution? I've been using the solution for the past three years. What do I think about the stability of the solution? The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. What do I think about the scalability of the solution? We haven't had issues with scalability. It has met our needs so far. Our organization is quite sizeable, and 10,000 people alone are cell phone users. They all use Aruba Wireless. How are customer service and support? I've never dealt with technical support. I recall there was an issue that we had to call to contact technical support, and the architect contacted Aruba directly. It took them like three days to resolve the issue. Generally, my understanding is that they are helpful. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? I also have experience with Cisco Wireless solutions as well. What about the implementation team? The initial setup does take some getting used to. However, once you understand it, it's quite straightforward. I'd rate the ease of setup at a four and a half out of five. What's my experience with pricing, setup cost, and licensing? I don't have any insights into the exact cost of the solution. My understanding is that it is a bit more expensive than Cisco. I'd rate the affordability at a three out of five. Which other solutions did I evaluate? I'm not involved in the decision-making process regarding looking at solutions. What other advice do I have? We're Aruba partners. New users need to understand the technical solution before considering it, especially if they're migrating from Cisco to Aruba. If that's the case, they need to understand Aruba before migrating fully. They shouldn't compare it as it's not apples to apples. I'd rate the product eight out of ten. At the time when we started implementing it, there wasn't enough experience in the market, so all the engineers and the architects had to learn from scratch. I also have a concern about the cost, which seems, from what I recall, a little bit higher than the one we were replacing. Otherwise, it's a very good, reliable product. Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2022-11-25T00:00:00-05:00
Rated 5 out of 5 by from Has good stability, performance, and functionality; has a straightforward setup What is our primary use case? I'm using Aruba Wireless for enterprise deployment that's more centralized. What is most valuable? What I like most about Aruba Wireless is its stability, functionality, and performance. What needs improvement? What needs improvement in Aruba Wireless is its access point, in particular, it should have more flexibility. Aruba Wireless has Campus AP, Instant AP, and Unified AP, but it would be better if the product has a generic access point that you can manage over the cloud, on-premise, etc. Another area for improvement in Aruba Wireless is scalability. In terms of what additional features I'd like to see in the product, I'm unsure if it's already on the roadmap, but if possible, it would be good to have an SD-WAN functionality on the AP in Aruba Wireless. For how long have I used the solution? I have years of experience with Aruba Wireless. What do I think about the stability of the solution? Aruba Wireless has great stability, especially because it's from Aruba, a brand known for its stability and performance. What do I think about the scalability of the solution? In general, the scalability of Aruba Wireless needs some improvement. The product needs to be more flexible in terms of scalability. How are customer service and support? I would rate the technical support for Aruba Wireless as five out of five. It's quite impressive, though it's not perfect. Which solution did I use previously and why did I switch? I compared Aruba Wireless with other solutions, and I found it to be a complete product. It's ahead of the competition, so I chose to work with it. How was the initial setup? The initial setup for Aruba Wireless is straightforward. There's nothing complex about it. What's my experience with pricing, setup cost, and licensing? The price of Aruba Wireless is higher than other products, but you'll get stability, performance, and functionality out of it. On a scale of one to five, I'm rating the price of Aruba Wireless a three. What other advice do I have? I'm working with Aruba Wireless. My company has a partnership with Aruba. My company is a technology provider, so it's not an enterprise user of Aruba Wireless. I have experience with both the on-premise and cloud versions of the product. I would recommend Aruba Wireless for enterprise customers. The product applies to multiple verticals. Overall, my rating for Aruba Wireless is eight out of ten, and it's a product that I would recommend to others. Which deployment model are you using for this solution? Hybrid Cloud Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2022-10-13T00:00:00-04:00
Rated 5 out of 5 by from It doesn't require a controller, has an easy-to-navigate GUI, and shows statistics that give you a lot of insight, but the syncing between the cloud and the APs is inconsistent What is our primary use case? We deployed Aruba Wireless in our corporate head office, where we have a lot of business users. We use the product both as corporate WiFi and guest platform. What is most valuable? What I like best about Aruba Wireless is that it doesn't need a controller. The product also has a GUI that's easy to navigate. I also like that Aruba Wireless shows statistics that give you a lot of insight. What needs improvement? Aruba Wireless is a good product, but it still has some issues, especially at the beginning, where there's inconsistent syncing between the cloud and the APs. Sometimes, there's also a little lag when accessing the query. For how long have I used the solution? I started using Aruba Wireless two years ago. What do I think about the stability of the solution? Aruba Wireless is a stable product. What do I think about the scalability of the solution? I find Aruba Wireless scalable. How are customer service and support? We've contacted Aruba Wireless support many times, but there weren't proper resolutions. Cases remain open for a few days, and then they'll automatically resolve. Then, sometimes, those cases will reappear. Aruba support would be a four on a scale of one to five. Which solution did I use previously and why did I switch? My company has a particular office on Cisco APs, then replaced completely with Aruba Wireless, one of the most extensive Aruba deployments in the company. My company is still planning to switch from Cisco Wireless to Aruba Wireless in other offices. However, concerning Cisco Wireless, the product is pretty stable and solid. It has been running for years, but eighty percent of the environment is on Cisco Wireless, which Aruba Wireless will eventually replace. How was the initial setup? Deploying Aruba Wireless is pretty straightforward. It took several days to complete the deployment because the office was enormous and the number of APs deployed was quite significant. It took one to two months to pre-stage, install, and make Aruba Wireless stable. What about the implementation team? My company pre-staged the equipment and the APs, and then initially, the deployment team had a few issues during the Aruba Wireless installation. A third-party team deployed the product for my company. What was our ROI? As Aruba Wireless doesn't require a controller, my company saved some money, so there's ROI from the product. What's my experience with pricing, setup cost, and licensing? I don't know the exact costs associated with Aruba Wireless, but I have a rough idea, and it's not too cheap, though it's less costly than Cisco Wireless. Pricing for Aruba Wireless is moderate. It's a three out of five. What other advice do I have? I have experience with both Cisco Wireless and Aruba Wireless. My company uses Aruba Wireless IAP-245. It's a centrally-managed cloud product. Daily, the number of Aruba Wireless users varies. If there's a meeting, then many high-profile users will come. At least two or three times a week, there will be many product users, for example, IT engineers, designers, finance people, and people from other teams. My advice for anyone looking into implementing Aruba Wireless is that it depends on the use cases. You get all the features available in Cisco Wireless at a lesser price, but in terms of support and stability, Cisco is ahead of Aruba. However, Aruba Wireless is a good option when considering the price and if you're a mid-sized organization. Aruba Wireless gets a seven out of ten from me. Which deployment model are you using for this solution? Public Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-12-19T00:00:00-05:00
Rated 5 out of 5 by from Highly scalable, excellent price point, with good control What is most valuable? I have found the most valuable features are the new Wi-Fi six technology and it also integrates with triple-A solutions. It has good bandwidth and virtual control. What needs improvement? I would like to see the management improve. For how long have I used the solution? I have been using Aruba Wireless for the past two to three years. What do I think about the stability of the solution? The stability is excellent and ranks a nine on a scale of one to ten. What do I think about the scalability of the solution? The scalability is very high with Aruba Wireless. How are customer service and support? Technical support is very helpful and response time is good. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? I have used all three solutions Aruba Wireless, Cisco, and Ruckus. How was the initial setup? The initial setup is straightforward and easy to set up. Simply plug and play and it will automatically block calls. You can change it every Friday or by favorites. What about the implementation team? The setup is generally in-house and we support it. What's my experience with pricing, setup cost, and licensing? When you look at the price it is a higher price than Cisco. Which other solutions did I evaluate? I have used all three and Cisco is more complicated than Aruba Wireless. What other advice do I have? I would rate Aruba Wireless an eight on a scale of one to ten. Which deployment model are you using for this solution? Public Cloud If public cloud, private cloud, or hybrid cloud, which cloud provider do you use? Other Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner/Integrator
Date published: 2023-01-04T00:00:00-05:00
Rated 5 out of 5 by from User-friendly controller, highly stable, and good support What is our primary use case? We are using Aruba Wireless for land ports for customs. The inspection guides use the solution while walking around with tablets. What is most valuable? The most valuable feature of Aruba Wireless is the controller. It is easy to use. What needs improvement? We have an issue with the integration of Aruba Wireless with our LDAP servers. For how long have I used the solution? I have been using Aruba Wireless for approximately six years. What do I think about the stability of the solution? I rate the stability of Aruba Wireless a ten out of ten. What do I think about the scalability of the solution? Aruba Wireless is a scalable solution. We have approximately 200 users using this solution. I rate the scalability of Aruba Wireless a nine out of ten. How are customer service and support? The support is good. However, they sometimes take some time to respond. I rate the support from Aruba Wireless a seven out of ten. How would you rate customer service and support? Neutral Which solution did I use previously and why did I switch? I have previously used Cisco and Huawei solutions. The major difference with Huawei is it provides one single platform for the management of all of your features. How was the initial setup? The initial setup of Aruba Wireless is of a medium level of difficulty. However, it is not simple to configure. It took approximately one month to deploy. We installed the devices everywhere on-premise and had the field engineer from Aruba Wireless first power up all the access points. We then tried to integrate it with the LDAP, but they found some problems. They had to change it with another system for it to work. I rate the initial setup of Aruba Wireless a five out of ten. What about the implementation team? Two of our engineers had help from the two Aruba Wireless engineers for the implementation of Aruba Wireless. What's my experience with pricing, setup cost, and licensing? Aruba Wireless is the best for the price. Aruba Wireless is the least expensive, the second is Huawei, and the most expensive is Cisco. For every device, you need to get a license which is charged separately to add to the control for Aruba Wireless. I rate the price of Aruba Wireless a nine out of ten. What other advice do I have? There is no maintenance required for the solution. I recommend others who want to use Aruba Wireless should first determine the integration of which server they want. There can be some issues with devices that they connect to the switches. I rate Aruba Wireless a nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2023-01-04T00:00:00-05:00
Rated 5 out of 5 by from It's cost-effective but the signal strength isn't strong compared to some competitors. What is our primary use case? I have implemented Aruba for a few small customers. What is most valuable? Price is one of the most important factors. We have a solution that's reasonably cost-effective when balanced against all the areas we need to cover. What needs improvement? Aruba doesn't match some competitors in wireless signal strength. It isn't in the same class as Cisco Meraki, so I would use Cisco Meraki in situations where I need to cover a large open space. Meraki has more powerful signals going out. Coverage and penetration have been the biggest disappointments. You should be able to connect to a visible Wifi access point. Often, people 20 meters away from an Aruba external access point need to move closer to get into the coverage radius. For how long have I used the solution? I have used Aruba for the past couple of years. What do I think about the stability of the solution? Aruba Wireless is stable. What do I think about the scalability of the solution? Aruba is scalable. I'm not doing dealing with the management or licensing, so I'm not aware of the costs compared to some other products. How are customer service and support? I would be using it through a third party, so I wouldn't go to Aruba for support directly. Which solution did I use previously and why did I switch? I rate Cisco Meraki higher than most others I've used in the same price range. Ruckus is stable, but it can be difficult to implement an external Wifi connection without some kind of problem with the cabling or something else. Aruba is in roughly the same class as Ubiquiti, which carries no licenses that I'm aware of. Ruckus is an excellent product to use for local government clients when I'm not planning to go back there. Plus, it has the advantage of being an HP-branded product. What's my experience with pricing, setup cost, and licensing? All wireless solutions are relatively pricey in my experience. The cost of a Wifi access point is only part of it. The implementation cost is bigger. I'm paying just over €200 for an additional internal access point. An external access point costs us €676 plus VAT, so that's about €840 for an external AP. What other advice do I have? I rate Aruba Wireless about six out of 10. When planning for the cost of a project, you consider the price of different products, including operational and implementation costs, and make a judgment call. It's different if you have a portal. If you need to invest in a portal, it's difficult to transition away from that portal's brand. For example, if I have Ruckus access points in certain buildings and a Ruckus gateway handling all of those, I'm probably going to stick with Ruckus for any additional Wifi points. I'm not going to deviate from that. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-08-21T00:00:00-04:00
Rated 5 out of 5 by from Handles 10,000 users with ease and is easy to configure on-premises What is our primary use case? Our company has a conference center and we use the solution for all our conferencing needs. How has it helped my organization? The solution has been helpful in improving the way our company functions. What is most valuable? The solution is easy to configure on-premise. We always got complaints about support for our prior solution so handling configuration in-house is easier. What needs improvement? Configuration could be made easier with more bandwidth than they offer at the moment. For how long have I used the solution? I have been using the solution for three years. What do I think about the stability of the solution? The solution's stability is good. What do I think about the scalability of the solution? The solution is very flexible and scalable. We have about 10,000 users and are at about 50% of maximum capacity. How are customer service and support? We used to contract with outside, local vendors for technical support, but found them picky about their ability to respond. We now handle support on-premise. How would you rate customer service and support? Neutral Which solution did I use previously and why did I switch? Our company uses a few solutions for our conferencing needs including this solution and Ruckus Wireless. We added Aruba because we expanded and needed two solutions. How was the initial setup? The initial setup was easy compared to other solutions. We have two staff members who maintain the solution. What about the implementation team? We hired a third party for setup and it took about four months. I rate the setup experience an eight out of ten. What was our ROI? We have received a good return on investment. I would rate our ROI a six out of ten. What's my experience with pricing, setup cost, and licensing? Licensing for the solution is based on number of users. There was also an initial setup fee, but I don't have those details. Which other solutions did I evaluate? Our company looked at a few other options, but chose Aruba based on recommendations from other large businesses that compare in size/scope to ours. What other advice do I have? I rate this solution an eight out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-08-22T00:00:00-04:00
Rated 5 out of 5 by from It has built-in IoT functionality without the need for an additional dongle What is our primary use case? We use Aruba 7010 controllers to deploy our wireless system infrastructure. We're planning to use Aruba for our wired network, including the core switches. We're waiting for the upgrades of existing wired infrastructure to be delivered. What is most valuable? One advantage is the built-in Zigbee-based IoT functionality. You don't need an additional dongle to enable that option. What needs improvement? Aruba is missing some features that are available in other solutions, such as the email notifications. It's a bit complex to configure the notification part. Mainly I'm talking about the rogue WiFi detection. This email notification is crucial for us, but it isn't possible to configure with the built-in software. You need something else, like an external system log collector or another Aruba software. These notifications are essential in hospitality for PCI compliance. My colleagues in famous luxury hotel chains need that report. One of the requirements for PCI compliance is rogue WiFi detection. When a rogue AP is discovered, they need a notification sent to a certain email. If there is no built-in feature, you need either to purchase an additional software to make sure that you are notified through that software. This feature is built into Ruckus. For how long have I used the solution? We've been using Aruba Wireless for a year now. What do I think about the stability of the solution? We haven't conducted any upgrades to the latest version, but Aruba support suggested we upgrade. We need to schedule the time because it will cause downtime, but it is stable. Some access points have frozen a few times. We restart them, and that resolves the issue, but we've never had significant issues with the APs, controller, or the software itself. No one has complained about the system and the infrastructure in general. What do I think about the scalability of the solution? It's scalable depending on the number of licenses you buy. We two people in the IT department managing the controller and access points. In a hotel, the usage depends on the occupancy. It can be up to 1,000 people, but let's say about 500 people. How are customer service and support? Aruba support is knowledgeable. We never had an issue contacting support, but I I've had the chance to troubleshoot the same system in a little different environment. They're responsive, and you never feel like you're on your own with them. Which solution did I use previously and why did I switch? We were using an older generation of the AP, and it was outdated by the time we upgraded. I also had some experience with Ruckus. It wasn't extensive, but my colleagues say that Ruckus is more reliable in a hospitality setting, and the coverage is better. Aruba lacks functions like the rogue Wi-Fi notification, but it's a good product. It just requires fine-tuning to get what you need and a good experience. Ruckus can do everything out of the box. You have an initial input, and it does everything for you. You can get the same from the Aruba. How was the initial setup? The Aruba partner deployed the solution. I was partially involved, though. It wasn't that difficult, but it took a while because we have complex corporate standards. It was maybe three weeks plus testing in the lab. What's my experience with pricing, setup cost, and licensing? Aruba is cheaper than their competitors in our market since we don't have a full Ruckus presence of the Ruckus here. There are no licensed modules, so it's a one-time purchase. We have a five-year care plan, and the access points have a lifetime warranty. We had one or two access points malfunctioning. It looks like a factory issue, but local support replaced them pretty quickly, considering the problems with logistics worldwide. Once you factor in the lifetime warranty, it's cheaper and not bad feature-wise. At some point, some of their products were not available, like WiFi 6, but that was last year. What other advice do I have? I rate Aruba Wireless eight out of 10. It has good support and solid options for the access points. However, if the Ruckus solution were the same price, I would go for Ruckus. We have some budget limitations, so we ended up going with Aruba and fine-tuning it. In general, we have no issues with coverage. It works fine, and it's WiFi 6. At that point, there was no WiFi 6 hospitality version of the access points from Ruckus available in our market. That was one of the biggest advantages in addition to the price. We also got an IoT-enabled solution by default. If you don't need these notifications, you can go with Aruba product. Otherwise, you need to consider that in advance. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-06-20T00:00:00-04:00
Rated 5 out of 5 by from Reasonably priced, reliable, and straightforward to set up What is our primary use case? We have many clients and therefore many use cases. It's used in manufacturing, hospitality, hospitals, commercial buildings, and shopping centers. What is most valuable? The cost is pretty good. It's what draws in the clients. It has a straightforward initial setup. The solution can scale. It's a stable product. Technical support is good. What needs improvement? The solution is now taking eight to 12 months to deliver the product. It takes too long to receive it right now. Depending on how you design the setup, it can get complicated. For how long have I used the solution? I've been dealing with the solution for ten or more years. What do I think about the stability of the solution? It's a stable solution. We haven't had any issues. It's reliable and the performance is good. What do I think about the scalability of the solution? You can scale the solution quite well. It's a good option for enterprises or large rollouts. How are customer service and support? It's been so far, so good with technical support. We're satisfied with it overall. Which solution did I use previously and why did I switch? We also use Ruckus Wireless. How was the initial setup? The initial setup's level of difficulty depends on how we design the network. It can be very complicated if we're talking on a campus level and there are a thousand touch points. What about the implementation team? I'm a systems integrator. I can implement the product for clients. What's my experience with pricing, setup cost, and licensing? The price is reasonable. What other advice do I have? We are a system integrator, an IT company. We are still selling the latest version. I'd rate the solution eight out of ten. The customers for the most part are happy with it. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-05-30T00:00:00-04:00
Rated 5 out of 5 by from Scalable solution with efficient integration features What is most valuable? The solution's most valuable features are authentication and third-party vendor integration. What needs improvement? The solution's GUI for configuration could be better. For how long have I used the solution? We have been using the solution for two years. What do I think about the stability of the solution? The solution is stable. I rate its stability a nine out of ten. What do I think about the scalability of the solution? We have enterprise businesses as our customers for the solution. I rate its scalability an eight out of ten. How are customer service and support? The solution's technical support is excellent. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? Compared with the solution, Cisco Wireless has a more user-friendly GUI for configuration. How was the initial setup? The solution's GUI for configuration is complicated. Thus, it is easier to implement if you have experience using it. There should be drag-and-drop features to make it more easier. I rate the process a four out of ten. It takes a month to complete. What's my experience with pricing, setup cost, and licensing? The solution's cost is affordable. I rate its pricing a five out of ten. What other advice do I have? The solution is stable, integrates with different platforms, and is reasonably priced. I rate it an eight out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:Implemnter
Date published: 2023-06-21T00:00:00-04:00
Rated 5 out of 5 by from We can use the access points independently, it is easy to implement and configure What is our primary use case? We are a system integrator that specializes in providing complete network infrastructure for wireless solutions. This includes Aruba Wireless, Huawei Enterprise Solutions, and Extreme Networks. The customers are seeking cloud implementation. Currently, all our deployments are done through the cloud, which is a strong selling point for positioning Aruba Instant access points. As a result, companies with multiple branches often prefer deploying Aruba Instant access points via the cloud. What is most valuable? With Aruba Instant, we can use the access points independently, allowing us to position them in many places. This is a great feature as it helps us save costs on access controllers and licenses. What needs improvement? The Return Material Authorization procedure is time-consuming and needs improvement. For how long have I used the solution? I have been using Aruba Wireless for six years. What do I think about the stability of the solution? The solution is stable and I would rate it an eight out of ten. What do I think about the scalability of the solution? The solution is scalable, especially with cloud implementation, which has not presented any challenges for me thus far. I would rate the scalability at eight out of ten. How are customer service and support? The technical support is excellent, but the Return Material Authorization procedure is time-consuming. How would you rate customer service and support? Neutral How was the initial setup? I would rate the initial setup an eight out of ten. While the implementation may not be instant, it is relatively simple. The deployment time depends upon the organization. So, even if it's a big organization with multiple branches, their network, availability, and other factors can differ. However, if it's a single-site implementation, it will not take much time. The only thing that we need to ensure is that the prerequisites are ready, which may take a few days. That's it. Two to three people, including a project manager and one or two engineers, are required for deployment. What about the implementation team? We implement the solution for our customers. What's my experience with pricing, setup cost, and licensing? I would rate the cost as an eight out of ten, with ten being the most expensive. Aruba Instant is more affordable compared to other solutions, and we also appreciate its features. Some of the products from Aruba Networks are covered by a Limited Lifetime warranty. To ensure customer support, we maintain extra stock and include this in our integrator fees, which are separate from the product cost. What other advice do I have? I give Aruba Wireless an eight out of ten. We currently have six clients using the solution. My clients include small, medium, and enterprise-level organizations. Aruba Instant is highly recommended for organizations with multiple branches and office locations. Based on client feedback, it is easy to implement and configure, making it accessible anytime and anywhere. The solution is expensive for a single-entity organization. Which deployment model are you using for this solution? Public Cloud Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2023-07-22T00:00:00-04:00
Rated 5 out of 5 by from Highly stable and scalable enterprise-level wireless networking solution What is our primary use case? We use it to manage a substantial number of access points for our clients, ensuring reliable and secure wireless connectivity across their properties, including indoor and outdoor spaces. It helps streamline operations, and we are actively engaged in consulting and expanding our services in this regard. What is most valuable? It is highly stable and user-friendly. It provides excellent performance and security through the use of available features and policies, reducing the reliance on external firewall configurations while ensuring a secure and reliable network environment. What needs improvement? It would be helpful if they would release training materials and updates to enhance their offerings. When it comes to switching, there can be occasional variations, such as with the cooler switches. Also, there might be technical issues with the code that could lead to variations in performance. To enhance the system, more work on integration would be beneficial. For how long have I used the solution? I have been working with it for four years now. What do I think about the stability of the solution? I am highly satisfied with its stability capabilities. I would rate it nine out of ten. What do I think about the scalability of the solution? It provides good scalability abilities. How are customer service and support? Its support services are satisfactory. How was the initial setup? The initial setup was easy. What about the implementation team? The deployment process can vary significantly based on the number of access points and the controller. When you're dealing with a large number of access points connected to a controller, it's important to monitor the synchronization process, which can take some time. Fortunately, there are features integrated into both the Access Point and the controller to help manage this process more effectively, help streamline the deployment process, and ensure it runs smoothly. It typically takes around two to three days for changes to become fully effective in the live customer environment. What's my experience with pricing, setup cost, and licensing? It comes with a relatively higher price tag, but it's essential to assess the value it brings to the market because it actively competes with other players in the industry and dedicates efforts to offer competitive devices. What other advice do I have? The product is known for its high quality and reliability, fulfilling its intended purpose effectively, which positions it as a practical and worthwhile option. Overall, I would rate it ten out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2023-10-26T00:00:00-04:00
Rated 5 out of 5 by from A cost-effective and highly scalable wireless networking that provides user-friendly interface and stability What is our primary use case? The primary use is for facilitating client communication. What is most valuable? Its graphical user interface is designed to be user-friendly, making work more efficient. What needs improvement? There has been a recent decrease in the level of support. When issues arise, we often require additional support, and this aspect should be enhanced. For how long have I used the solution? I have been using it for more than three years. What do I think about the stability of the solution? If there is a controller in place, I would rate its stability abilities at around eight out of ten, as it tends to be quite stable. However, if it's a controller-less setup, using clusters of access points only, I would rate it lower, around six to seven out of ten. The stability tends to vary, especially when there's no central controller, which can make the configuration and management more challenging. What do I think about the scalability of the solution? There are around two to three thousand users who rely on wireless connections for their daily work. It demonstrates excellent scalability, and I would rate it around nine out of ten. How are customer service and support? I have noticed a decline in performance over the past two years, and I've been working with it for almost four years. The initial two years were quite satisfactory, but the performance has deteriorated since then. I would rate it six out of ten. How would you rate customer service and support? Neutral Which solution did I use previously and why did I switch? I have experience using Cisco, HP Comware, Commvault, Palo Alto, and Fortinet. How was the initial setup? The initial setup process for these access points tends to be time-consuming. While other products can start up in as little as ten to fifteen minutes, these access points take longer to get going. They are relatively stable once configured. We've noticed that they can remain stable for a year or even longer initially. What about the implementation team? When it comes to installing access points, especially the IAPs, I've encountered some issues. These access points don't always remain stable, particularly during reboots or configuration changes. Even when I've configured ten access points, there's no guarantee that they will consistently come back online and perform as expected after a reboot or network interruption. This is a concern I'd like to highlight, and I believe the team should work on improving the stability of these access points. What's my experience with pricing, setup cost, and licensing? It offers a lower cost compared to other products, which is a significant advantage. I would rate it eight out of ten. What other advice do I have? I would recommend it due to its affordability, which stands out compared to other products. In terms of overall performance and management, I would rate it an eight out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:
Date published: 2023-10-26T00:00:00-04:00
Rated 5 out of 5 by from Offers centralized management of APs and switches What is most valuable? The tool's most valuable feature is Aruba Central, which offers centralized management. You can manage its switches, APs, and data access. It is easy to manage the entire switches and APs. The solution is the best in terms of security and manageability. What needs improvement? Our customers ask for a security portfolio, which the tool doesn't have. For how long have I used the solution? I have been working with the product for three years. What do I think about the stability of the solution? I rate Aruba Wireless' stability a nine out of ten. It comes with a limited lifetime warranty. What do I think about the scalability of the solution? The solution is scalable. My territory has at least 70-80 customers. How was the initial setup? The tool's deployment is easy. Its deployment depends on the network type and scope of work. Simple scenarios can be completed in a week. Complex networks take two to three months to complete. What other advice do I have? Our customers who use Aruba Wireless are very much happy. We have a pre-sales team that helps us with solution design, POCs, installation, and implementation. Our customers appreciate this kind of support. I rate it a nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2023-11-01T00:00:00-04:00
Rated 5 out of 5 by from Provides all the needed security options, but the support should be faster What is our primary use case? We use the solution for corporate users and guest users who come to the company. We use it for IoT devices, like factory devices and cameras. How has it helped my organization? We have a multi-site design with Aruba. For small locations, we use Aruba Remote Access Point. We can open a VPN tunnel to the controllers, and the users can connect their servers securely. For example, we used a captive portal solution from Aruba. The guest users could log in using web portals without any tools. What is most valuable? We manage all wireless devices from Aruba Central. Aruba AirWave is an on-premise solution. If we have our own servers, we can use AirWave and troubleshoot wireless networks. It's a good management system. It enables easy troubleshoots and management. The solution is secure. It has all the security options. What needs improvement? The support should be faster. For how long have I used the solution? I have been using the solution for four or five years. What do I think about the stability of the solution? The tool is stable. What do I think about the scalability of the solution? The tool is scalable. We have about 3000 users. How are customer service and support? The support was better before. Now it is not good. It should be improved. How was the initial setup? The setup is complex for new users. Cloud deployment is easier than on-premise deployment. The deployment can be done in one to two days. What about the implementation team? The deployment can be done in-house. We can deploy devices from the cloud for remote locations. We need not go there. Aruba has a solution for zero-touch provisioning. What's my experience with pricing, setup cost, and licensing? The product is expensive. We need to renew the license to use the tool. What other advice do I have? I will recommend the solution to others. Overall, I rate the product a seven out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2024-02-20T00:00:00-05:00

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