IBM Maximo Asset Management for Managed Service Providers - Software Subscr

Maximo SP supports the business model of a company that manages the assets and provides services for their customers. Accordingly, there is an array of functionality available in Maximo SP to support these requirements. The first key capability is multi-customer, which allows providers to manage multiple customers in one instance of Maximo SP. This reduces the implementation and maintenance costs as well as provides the SP with the ability to separate the unique and distinct needs of each accordingly. Furthermore, Maximo SP allows the SP to manage customer agreements. These agreements specify the services that the SP is contractually obligated to provide to each customer, the prices charged for providing these services, and any unique activities that must be performed for the customer when providing these services. As the SP delivers these services, the activities are recorded, and the charges are calculated based on the pricing rules specified in the pricing module of Maximo SP. Accordingly, one of the keys