Microsoft Dynamics CRM 4.0 - Programming - reference book

Get hands-on and conceptual guidance for creating and adapting customer relationship management (CRM) solutions - direct from leading CRM consultants. This reference details design and coding practices that allow you to customize Microsoft Dynamics CRM 4.0 to meet specific business needs. Get expert insights on customization, integration and extension; end-to-end solution designs from the product team; and numerous case studies that demonstrate how to customize Microsoft Dynamics CRM as a business solution.