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Poly CS 540 - headset

Mfg.Part: 84693-01 | CDW Part: 2468326 | UNSPSC: 52161514
Availability:
In Stock
Warranties
Was $319.95
$224.43 Advertised Price
Advertised Price
Better Together
Poly CS 540 - headset
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Total Price:
$224.43

Product Overview

Main Features
  • CS500 Series
  • headset
  • convertible
  • DECT 6.0
  • wireless
First we made it lighter. At only 21 grams, the CS500 Series features the lightest DECT headset on the market (CS540). That means all-day comfort for all-star performance.

Then we made it better. Increased range for maximum mobility, one-touch controls, energy efficient power management, simple plug-and-talk installation the CS500 Series does it all.

Make a good call with the new standard in wireless desk phone headset systems.

Range up to 350 feet away for maximum mobility

Offers you a choice of four comfort-tested wearing options to match your personal style

Premium wideband audio quality

One-touch call answer/end, vol +/-, and mute

Adaptive power management system optimizes for range and talk time

Conference in up to three additional CS500 or Savi headsets for enhanced collaboration

Guest headsets can subscribe to a base by simply docking the headset

Use with Electronic Hook Switch Cable or Handset Lifter to remotely answer/end calls.
Plantronics CS 540 - headset is rated3.77 out of5 by153.
Rated 5 out of 5 by from Great featuresVery happy with the headset only wish we could put calls on hold with it.
Date published: 2015-08-24T00:00:00-04:00
Rated 5 out of 5 by from Plantronics always delivers! Great productThis product was ordered for my boss. He has been very happy with this and all previous Plantronics headsets. Customer Service was awesome - I would have to say they are the friendliest group of people I have ever had to deal with on an office product. Thanks!
Date published: 2015-03-23T00:00:00-04:00
Rated 5 out of 5 by from All Around Perfect!!!I am not sure what all the complaints about the earpiece. The earpiece is the best design to date. I love how snug it sits as well as the lightweight and battery life. This is far superior to any other unit thus far that my company has ordered. We just ordered 50 units for all other Departments.
Date published: 2014-10-20T00:00:00-04:00
Rated 5 out of 5 by from Headset nice, earloop needs much improvementThe whole purpose of a headset is to be able to use both hands while talking on the phone for extended periods of time. This is a very nice headset, however, the rigid ear loop is painful immediately when put on. The thin foam cushion does nothing to improve the comfort of the rigid plastic ear loop on the back of the ear. A softer, more flexible material should be used for the ear loop itself or supply a softer, denser foam cushion. Also, the one-size-fits-all ear tip does not fit well in the ear. Needs better shape and possibly small, medium and large sizing to fit various size ear canals.
Date published: 2017-03-23T00:00:00-04:00
Rated 5 out of 5 by from Works FINE until you receive another phone callI work in a high call volume office and when our previous headset fell apart, we ordered this upgraded version. It works fine, there's clarity in the phone call UNTIL there's another phone call then it makes an AWFUL sound like when you get a microphone next to a speaker. It hurts my ear and loses connection with my clients.
Date published: 2017-04-27T00:00:00-04:00
Rated 5 out of 5 by from Works well with our phones.Recently received, two have replaced older versions of Plantronics headsets.
Date published: 2016-06-17T00:00:00-04:00
Rated 5 out of 5 by from Love it!unfortunately, a 'problem' i've had is the Lifter doesn't lift completely every time and consequently, hangs up on a caller; if this can be adjusted, then it's great! Also, if you have various incoming lines and you're a distance away, there's no indication of what incoming line it is...if there was software maybe that could say 'Company ABC incoming call' in the headset earpiece then one could know how to answer accordingly.
Date published: 2015-04-29T00:00:00-04:00
Rated 5 out of 5 by from Easy to useI have had several versions of this headset and I love it.
Date published: 2017-03-18T00:00:00-04:00
Rated 5 out of 5 by from Really nice, however the mute button is not goodI use this as an over-the-head set and I don't use the little silicon ear insert, I use the over-the-ear cushion, and it is very comfortable. I spend 3-4 hours on the phone per day as I telecommute: comfortable; good battery life for my use; great range throughout the house. My only gripe keeping this from a 5 is the Mute button. The mute should have been a separate button from the volume control. Pressing down on it can something create a double-click, and you aren't always sure if it is enabled or not. I sometime have to press it several times to make sure it is engaged. On the CS55, there was a faint little beep to tell you Mute is engaged, on this head set none.
Date published: 2013-10-25T00:00:00-04:00
Rated 5 out of 5 by from Great distanceWe purchased this product to replace an older version, it has excellent range in our giant metal building, the design is visually appealing and sound quality is very good. We will be purchasing a few more now that we know we like it.
Date published: 2017-08-14T00:00:00-04:00
Rated 5 out of 5 by from EarpieceThe earpiece is comfortable and great as long as it is working. Seems to have to be replaced every 2 yrs. Not acceptable. Loses charge or just doesn't set in charger to take charge.
Date published: 2016-06-15T00:00:00-04:00
Rated 5 out of 5 by from BrokenThis headset had a broken speaker when it was sent. I've spent over 3 hours with tech support whom finally concluded I needed a new product. I've still not heard back from Plantronics when they will send me a product that actually works since I bought one I've never been able to use.
Date published: 2016-08-07T00:00:00-04:00
Rated 5 out of 5 by from Multiple audio issuesMy boss purchased this for me to begin using in November. At first it has a bad echo. Customer support was very helpful with that. Then the sound began to crackle and the volume would get low. Eventually it would cut off during the calls. Plantronics has been very good in customer service and after trying more things, and even trying it with a different phone, they are replacing it in early February. It simply has not worked well most of the time I've had it, and I really hope the replacement works better.
Date published: 2014-02-03T00:00:00-05:00
Rated 5 out of 5 by from Product works great...I bought the product back in October of last year. Suddenly the earpiece died on it, Plantronics stands behind their product, and now in May they are still covering it under warranty!
Date published: 2014-05-15T00:00:00-04:00
Rated 5 out of 5 by from Horrible Wear & BatteryIt wears out quickly. Don't expect that headset to stay tight. It's my second and the first had a broken receiver. The sound quality is great, but I've had it less than a year and the battery dies before I get done with my work day. Very disappointed
Date published: 2015-03-05T00:00:00-05:00
Rated 5 out of 5 by from Great HeadsetsWe have been using for about a year now started with 1 now have 10 working great product.
Date published: 2014-01-07T00:00:00-05:00
Rated 5 out of 5 by from Best wireless headsetWe bought over 15 CS540 headsets to our IT team , they used it all day with clear sound and good support , best headset
Date published: 2017-01-31T00:00:00-05:00
Rated 5 out of 5 by from Ease of installation and useWe bought 2 of these units and it has been the best investment. It give our receptions to ease of moving around our busy office and not having to be tied to their desk all day
Date published: 2016-06-10T00:00:00-04:00
Rated 5 out of 5 by from Uncomfortable earpiecThis is a nice compact headset but the earpiece is so uncomfortable! Everyone in theoffice agrees. The added issue is that wearing the headset for non-phone personnel causes cosmetic (hair) issues. The ability for the use of the earpiece that comes with the headset, only, would be a lot more comfortable.
Date published: 2013-08-06T00:00:00-04:00
Rated 5 out of 5 by from Easy ReturnI bought this two years ago and the return was hassle free. I am very impressed at how easy it was to return the equipment and was very satisfied with the replacement cost.
Date published: 2015-04-21T00:00:00-04:00
Rated 5 out of 5 by from Great quality!This headset is comfortable, and the quality is great. There is no background noise on either side of the conversation. Very glad I purchased.
Date published: 2017-11-27T00:00:00-05:00
Rated 5 out of 5 by from nullWe’ve currently have Cisco 7961s for our CSRs and will eventually be upgrading to 8841s. We decided to test the phone and headset out on one user. I bought this headset with both the lifter and the EHS cable. The user wanted the EHS cable as they were sick of the lifter; however she didn’t like that you had to press answer on both the headset on the base. My boss and I both tinkered with the settings and looked at guides/instructions and we couldn’t figure out how to change it. The user decided to go back to the lifter. The conversion cable was a little tricky to set up, some models you plug both the conversion cable and the headset cord into the base, and others you plug the headset cord into the conversion cable. The 8841s headsets are too light for the lifter – we had to put Velcro near the mouth piece or it would just slide off! The user loves the headset. Her favorite feature is that she can choose between an over the ear piece or add the headphones band onto it. She also likes that she can have it on/in different ears.
Date published: 2017-03-22T00:00:00-04:00
Rated 5 out of 5 by from I dig itSmall, light and has great sound quality.When I call India, I always wear my plantronics CS540 headset. It's my way of working hands free while I sit on hold for hours at a time.
Date published: 2017-11-29T00:00:00-05:00
Rated 5 out of 5 by from nullUsing three of these currently and all users love them. They sound great, are comfortable and the coverage/range is amazing. Folks have walked out of the building to their cars and kept phone conversations going. Great product from a long time great company.
Date published: 2017-02-27T00:00:00-05:00
Rated 5 out of 5 by from Constantly On the Phone?Then you need one of these. Simply put, I could not do my work without it. This headset gives me the ability to multi-task. It also has very long range and I can walk the office with it without losing connection. Especially handy if a bathroom break becomes an emergency. :-)
Date published: 2012-10-01T00:00:00-04:00
Rated 5 out of 5 by from Usual exceptional sound qualityHad this a little over a year and it has the usual superb technology I have come to expect from Plantronics. Only down side is the design engineers either fell asleep at the wheel or just didn't care when it came to the over the ear headpiece. Loose fitting and fairly painful to wear for ANY length of time, let alone 7 or 8 hours.
Date published: 2018-10-19T00:00:00-04:00
Rated 5 out of 5 by from UnusableThe instructions are awful. I still don't know if I have it connected correctly. When I try to use it all I get is a loud ear piercing squeal. I have no idea what cords or connections I'm suppose to use. Two weeks after I got the unit, more cords showed up. These still don't work.
Date published: 2015-03-30T00:00:00-04:00
Rated 5 out of 5 by from AwesomeHad the last one for 10 years. Just received this and love it.
Date published: 2015-03-16T00:00:00-04:00
Rated 5 out of 5 by from Not worth the hassleI use this headset for my job. I've been through 2 in less than 2yrs. For $350 a pop they should get more life out of them. The base stops charging and the headsets lose their charge too quickly.
Date published: 2016-09-28T00:00:00-04:00
Rated 5 out of 5 by from Headset lasted 3 years of near-daily useAlthough we had to tape it together after year one of use, the headset functioned for three years with no problems. It is sadly now dead, but three years isn't too bad!
Date published: 2018-11-13T00:00:00-05:00
Rated 5 out of 5 by from Headset for Mobility in BusinessThe CS540 Headset is a popular product for our clients who are looking for mobility in their Office and Team areas. The headset connects faultlessly to the Unify OpenStage telephones and with remote answering (via Headset lifter and freedom of movement, it enhances their communication with clients and team members. Getting to the call on time, first time.
Date published: 2015-12-15T00:00:00-05:00
Rated 5 out of 5 by from headsetNot so happy with the comfort makes my ear sore, and I would like to switch ears, go from left to right, am not able to.
Date published: 2014-05-14T00:00:00-04:00
Rated 5 out of 5 by from ease of useeasy to use - great product. Able to hear well on device
Date published: 2017-02-21T00:00:00-05:00
Rated 5 out of 5 by from HorribleThis product is hard to fit in your ear and people can't hear me on the other line. You would think with being so expensive this would be an amazing head set.
Date published: 2014-12-01T00:00:00-05:00
Rated 5 out of 5 by from So far, so goodBeen using it for about a week. It works well.  Looking forward to using it a lot more.
Date published: 2013-12-23T00:00:00-05:00
Rated 5 out of 5 by from CS540I purchased this unit, and with the wires in comes with, I can't set it up in a way that I can pick up the call directrly from the headset. It kind of defeats the purpose of having a Wireless headset. A collegue of mine has the same model, it came with different wires , so that he doesn't have to use the wire with black box attached. Conclusion, he can actually answer a call away from his desk from the headset.
Date published: 2018-08-08T00:00:00-04:00
Rated 5 out of 5 by from Very ClearI use this product every day and I am thoroughly pleased with my purchase!
Date published: 2015-08-18T00:00:00-04:00
Rated 5 out of 5 by from Hard to be heard.We use these headsets exclusively in my office. However, the calling party frequently has difficulty hearing us when we speak. I haven't found any fixes to this yet.
Date published: 2015-06-19T00:00:00-04:00
Rated 5 out of 5 by from Superior soundBought this by the recommendation of our telephone tech person. I have been very happy with the sound quality, and our clients say they cannot tell that I am using a headset. The range covers our entire office (and even out to my car in the parking lot).
Date published: 2014-10-08T00:00:00-04:00
Rated 5 out of 5 by from Volume button shorts out audioI've had this for about a year. Worked great - good sound, battery (for my purposes). Then, about 3 months ago the mute button stopped working correctly - when I press it in, it mutes and un-mutes immediately - didn't do that before - I have to press it 3 or 4 times for it to work properly. Also, any time I want to adjust the volume now, it shorts out the audio/mic for about 5-10 seconds, then comes back on. Not ideal when in the middle of a conference call - especially when hosting it.
Date published: 2015-03-04T00:00:00-05:00
Rated 5 out of 5 by from We love these headsets!Our attorneys and paralegals are very happy with the CS530 headsets.
Date published: 2018-07-06T00:00:00-04:00
Rated 5 out of 5 by from Easy to UseProduct was easy to setup. Communication is very clear. There is no interruption between other users in the office. Great product. Highly recommend.
Date published: 2017-08-15T00:00:00-04:00
Rated 5 out of 5 by from V Good qualityWe just bought our twelfth Plantronics headset and we only buy Plantronics at my company because of the reliability experienced over the years.We bought our first CS540. Excellent quality. I think the earpiece pivot feature is a bit stiff and sometimes the entire headband wants to move when pivoting the earpiece..Otherwise, it's great.
Date published: 2018-04-27T00:00:00-04:00
Rated 5 out of 5 by from Works okay but the charge fails after 3 hoursThe headset works okay, but it fails to keep a charge after 3 hours, I hear a beeping sound and then it just clearly cuts off the caller without more warning. Then I need to plug the headset into the base and let it charge back up again. And again, the headset can only hold up for 3 hours and it fails again, and again. Not a buy if you are someone like me who is clearly on the phone all the time.
Date published: 2016-01-11T00:00:00-05:00
Rated 5 out of 5 by from returnedThe ear piece just didn't fit right. nothing more to say.
Date published: 2016-01-21T00:00:00-05:00
Rated 5 out of 5 by from Out of warranty replacementOut of warranty replacement, resolved problem. Good, not great, customer service
Date published: 2016-03-28T00:00:00-04:00
Rated 5 out of 5 by from Great machineI already had One so IT is What I expected AND i will continue purchasing your Products
Date published: 2016-07-14T00:00:00-04:00
Rated 5 out of 5 by from QUALITY sound without the bulkI use my headset roughly 8 hours a day and I have been very pleased that it is comfortable and has great sound. Would like it to have 2 different ringtones for incoming calls and in office calls.
Date published: 2015-12-15T00:00:00-05:00
Rated 5 out of 5 by from CS540Love this very clear call quality and lightweight!
Date published: 2018-08-30T00:00:00-04:00
Rated 5 out of 5 by from Reliable and SleekI just installed one for the ED and he loves it! It's lighter and sleeker than the previous Plantronics he had. I love the ease of setup, and he loves the range and reliability of it with answering calls.
Date published: 2017-10-13T00:00:00-04:00
Rated 5 out of 5 by from Awesome headsetPurchased a few for employees and everyone seems to love them. Comfortable and great range I see people walking around the building keeping a conversation going!
Date published: 2017-10-11T00:00:00-04:00
Rated 5 out of 5 by from Great HeadsetGreat wireless headset good range, solid reliablity.
Date published: 2015-06-25T00:00:00-04:00
Rated 5 out of 5 by from Great company response to replace my headset.I needed my ear piece replace because it appears the permanent battery had worn out. The company was very quick to replace the unit after i mailed in the headset. I needed the headset for my business so it was important that it was replaced quickly and the company delivered.
Date published: 2015-03-19T00:00:00-04:00
Rated 5 out of 5 by from StinkoThe first day I used it, the battery lasted all day. I returned it to the charger before I left. The next day, and subscequent days thereafter, it lasted about one hour before beeping in my ear to indicate low battery. Huh??? I leave it on my ear all day because it is awkward to get to fit my ear, and taking it on and off is impractical.
Date published: 2015-03-26T00:00:00-04:00
Rated 5 out of 5 by from Awesome DeviceIt is amazing. the best head set i have ever used in my 15 years as a Contact Center Manager.
Date published: 2015-07-01T00:00:00-04:00
Rated 5 out of 5 by from Reviewthis product was easy to install and I'm not have any problems. the price was a little high compared to others. I purchase it before I researched the product
Date published: 2017-03-31T00:00:00-04:00
Rated 5 out of 5 by from HappyOur old headsets needed replaced, and choose this one. We've had them about 2 weeks and love them. Volume on ear piece is great, clear reception on both ends. Would recomment
Date published: 2015-01-28T00:00:00-05:00
Rated 5 out of 5 by from nullTHIS WAS SO EASY TO ORDER AND CAME QUICKLY LOVE THIS OREDERING PROCESS ONE OF THE BEST
Date published: 2017-10-13T00:00:00-04:00
Rated 5 out of 5 by from So far, so goodI've only had the headset about 2 weeks so not much time for anything to go wrong. But for this non-techie, it was easy to assemble and use. Sound is great, no feedback, and everyone I talk to can't tell the difference between the headset and phone.All in all I would recommend it.
Date published: 2014-08-14T00:00:00-04:00
Rated 5 out of 5 by from nullWe had to warranty our first purchase, love the product though.
Date published: 2016-06-09T00:00:00-04:00
Rated 5 out of 5 by from Device stopped working after a yearI bought this headset exactly one year and one month ago and the device will no longer charge. I spent a good chunk of change on this device for it to not work after a year and one month of use. I tried to get a replacement but of course I am outside of the warranty since I bought this device on June 1st, 2016 and it stopped working today July 18th, 2017. The tech representative state that they do not offer replacement parts for this device so I will need to buy a new one.
Date published: 2017-07-18T00:00:00-04:00
Rated 5 out of 5 by from Great Product!This is my secon plantronics headset and love it. Very easy to setup and volume adjustment is very nice. Love this headset! It helps me and other users to conduct business and talk at the same time, while needing to use both hands.
Date published: 2017-02-28T00:00:00-05:00
Rated 5 out of 5 by from Awesome Clarity no other like itI purchased this Plantronics in December (replaced my old one that was no longer made nor could be refurbished, while I thought my old one was great, I am very impressed with this new product and have recommended it to may of my constituents to utilize in their office.
Date published: 2015-06-30T00:00:00-04:00
Rated 5 out of 5 by from Convenience!This unit is so easy to use! I was able to set it up following the instructions and it works like a charm. We will purchase another set for our back office.
Date published: 2014-09-25T00:00:00-04:00
Rated 5 out of 5 by from Good product, but...The ear piece does not hold tight to ear and it doesn't sit well into ear canal. Very easy to knock off as it's quite big/long. Great sound, nice charging, too bad it's such an uncomfortable fit.
Date published: 2015-06-24T00:00:00-04:00
Rated 5 out of 5 by from Not workingI started using the CS530 about 3 weeks ago and I really liked it but 2 days ago the headset completely died. I have put in for a replacement so I'll have to see how that goes.
Date published: 2015-07-29T00:00:00-04:00
Rated 5 out of 5 by from Not that great - at allI just bought this today. Charged it and played with the settings. I troubleshoot equipment for a living, so I doubt very very much that I made an error. The sound cranked up to maximum sounds faint. The microphone would not work no matter what I tried. I am not found of the "comfortable" over the ear or the head setting. It is severely overpriced for what it is supposed to do. I am taking it back TODAY. Not even sure if i should venture get another one, in the off chance it was a fluke and got a dud. In one word... disappointed!
Date published: 2014-04-23T00:00:00-04:00
Rated 5 out of 5 by from CS500 HeadsetLove this headset and the folks at Plantronics were great to deal with.
Date published: 2015-03-11T00:00:00-04:00
Rated 5 out of 5 by from nullIn our business it is great to have our hands free while we are on the phone with our customers. We often need to get up to obtain a loan file, or to walk across the office to speak with another colleague while we are on the line. Our new Plantronics CS540's work great for our team, and make us more efficient in our work. We loved the CS line and wanted to stay with Plantronics because it is a local company, and my perception is that Plantronics is the industry standard. I receive catalogs in the mail from other companies, but I don't perceive the same quality that I recurrently have had with Plantronics.
Date published: 2011-12-30T00:00:00-05:00
Rated 5 out of 5 by from Over the ear headsetAs a previous ergonomist and user of voice recognition this is the absolute worst headset made of cheap plastic that I would never recommend to anyone. Very disappointed in Plantronics for even carrying this product. I continually struggle to fit headset around my ear and it is very difficult for others to hear me as the mike does not come close to your mouth, when you do try and adjust it, it falls off. Really!!!
Date published: 2019-04-22T00:00:00-04:00
Rated 5 out of 5 by from Echoes Really BadEchoes really bad I have spent several hours on the phone with tech support, be careful mute isnt really a mute some times the other party can hear you like a shortage in it
Date published: 2018-04-10T00:00:00-04:00
Rated 5 out of 5 by from Great Product for the OfficeThis product works great for that busy worker who needs to talk on the phone and work at the same time.
Date published: 2015-06-25T00:00:00-04:00
Rated 5 out of 5 by from Humming in earpiece after 2 months...After only 2 months of minimal use earpiece started to make very loud humming. Customers could not hear me speak. I have had other Plantronic headsets for my office that have lasted 5 years with no problem. Disappointed that this only lasted 8 weeks. Customer service is doing a warranty replacement but will have to pay s/h for returns.
Date published: 2015-06-23T00:00:00-04:00
Rated 5 out of 5 by from Excellent clarity and reception.I needed to replace an older headset. I bought this Plantronics headset and I'm very happy with it. Excellent range of signal and clarity of voice. Highly recommended.
Date published: 2015-11-09T00:00:00-05:00
Rated 5 out of 5 by from Got What I Signed Up ForRange is excellent, clarity is great, user-friendliness up to par of what I've come to expect from Plantronics. Phenomenal all-around product.
Date published: 2015-04-07T00:00:00-04:00
Rated 5 out of 5 by from shockingly convenientthe companypurchased this platronics for faster sale time and mobility, it works great, the microphone is not working right now but their stellar customer service agents were able to help me resolve it fast
Date published: 2014-02-10T00:00:00-05:00
Rated 5 out of 5 by from nullI have used this headset at 2 jobs now, both with the HL10 lifter. The headset itself is great. There is a slight learning curve to be able to get it comfortably on your ear within the 3-4 rings before VM picks up. I'm used to it now so I can typically get it on quickly. It is comfortable enough to wear for extended periods of time. Simple controls, clear sound and interchangeable ear pieces make it a somewhat customizable fit. The ear hook with foam is comfortable but the foam padding is kind of cheap. My suggestion for improvement (and a 5th star) would be to improve the ear hook with maybe a rubberized coating or something like that.
Date published: 2016-03-24T00:00:00-04:00
Rated 5 out of 5 by from nullPurchased a few of these for some of our Managers, and each has had nothing but great feedback for this product. Easy to setup and configure, great quality and range!
Date published: 2016-12-19T00:00:00-05:00
Rated 5 out of 5 by from nullReally nice headset with great functionality. We use it with our Avaya IP phones with the APV-63 hook switch. Rock solid.
Date published: 2014-09-27T00:00:00-04:00
Rated 5 out of 5 by from Great Wireless HeadsetWe use these throughout the office with our Avaya hardphones. They're a great piece of hardware; user friendly and durable!
Date published: 2017-10-14T00:00:00-04:00
Rated 5 out of 5 by from nullA very nice headset with great and accurately advertised range. Get this if you want something non-bluetooth technology so that you get maximum range benefits.
Date published: 2013-09-05T00:00:00-04:00
Rated 5 out of 5 by from Constantly troubleshootingSince I've got this headset I had to constantly troubleshoot it - it's fully charge but it turns off in the middle of calls - now the new one is that I can hear the call both, on headset and handset, so what's the point of privacy calls??? I hate this headset, which our company would purchase another brand or product...
Date published: 2017-07-25T00:00:00-04:00
Rated 5 out of 5 by from nullMeh. It's ok. I would prefer to have my CS70N back from the dead (the battery was hard wired and trying to solder in a new one was unsuccessful). PROS - Reception range seems to be a little bigger. The volume button is easier to operate. The wrap around ear piece is okay as long as you have the cheap foam cover on it. CONS - I hope you have some desktop room for the base. While at 3.4" (85mm) wide it is on the narrow side of most, the depth is ridiculous. It's about 4"(100mm) for the base and then another 1.25"(30mm) for the wiring plug. Not sure what the designers were thinking. I would rather see some mounting hardware that would allow me to attach it to a phone or monitor or even the wall.
Date published: 2014-09-30T00:00:00-04:00
Rated 5 out of 5 by from nullVery nice headset, it is a hit with our account managers.
Date published: 2012-04-11T00:00:00-04:00
Rated 5 out of 5 by from lite weight !I've had this for a month and just love it. The way it connects to the phone makes it easier for my co-worker to use the hand set more comfortably w/out pulling the phone. The head set is light weight and fits well over my head and does not hurt my ear.
Date published: 2017-03-13T00:00:00-04:00
Rated 5 out of 5 by from Disappointing!This was bought for me by my company and compared to the previous Plantronics headset that I was using this is sub par! Even with the volume up completely everyone on the other end complains that they cannot hear me or I sound like I'm in a vacuum and very far away. Even though its lighter than the previous one it is way more awkward and does not fit around my ear as comfortably as the other one did. I would just switch back to my old one but the battery life is down to less than 6 hours and you can't get replacements for it any longer. I am very disappointed in this version headset and can't wait til it no longer works so that my company will find an alternate one to purchase for me!!!
Date published: 2015-07-01T00:00:00-04:00
Rated 5 out of 5 by from SO FAR SO GOODTHIS HEADSET HAS GOOD SOUND. I GET GOOD RANGE WALKING AROUND OUR OFFICE STILL BEING ABLE TO ANSWER CALLS.THE ONLY THING THAT I DON'T CARE FOR IS THE MAGNETIC BOTTOM THAT ATTACHES IT TO THE CHARGING BASE STICKS TO MY EARRINGS WHICH FEEL ANNOYING.
Date published: 2017-09-14T00:00:00-04:00
Rated 5 out of 5 by from Terrible Waste of MoneyI have had this product less than a week & the longest it will hold a call is maybe 5 minutes even with a full battery charge. It just hangs up on people mid sentence.
Date published: 2015-06-09T00:00:00-04:00
Rated 5 out of 5 by from Good fit so farWe bought two different models and this in ear model WON OUT at our business. Really like the quality and customers are no longer complaining about not being able to hear us talk. Nice product.
Date published: 2014-02-13T00:00:00-05:00
Rated 5 out of 5 by from Works as advertisedEasy to operate and adjust to your hearing level. Stays connected 100 ft away from base. If I have any complaint; it would be the over the ear hook could be more like the CS55 model.
Date published: 2014-04-10T00:00:00-04:00
Rated 5 out of 5 by from Very practical and great supportI love the wireless headset, it's very important for me to be able to type whilst on the phone and I also need to move around the office on occasion, so the wireless headset is perfect for me. I also needed some support recently with an issue I had and it was dealt with promptly and effectively online.
Date published: 2013-09-18T00:00:00-04:00
Rated 5 out of 5 by from Nice headsetWe are trying the newer version as the older one did not last very long barely a year
Date published: 2014-11-04T00:00:00-05:00
Rated 5 out of 5 by from Great product!This product is very lightweight, perfect for office mobility. I had no problems assembling it and it's very easy to use.
Date published: 2015-09-15T00:00:00-04:00
Rated 5 out of 5 by from Does not work with cordless phoneThis headset will not work with a cordless phone. It is also not compatible with telephones where the dialpad is integrated into the handset. It only works with phones that the handset is physically attached with a wire to the phone.Plantronics recommended this handset as a replacement for the CS55 (now discontinued). The CS55 worked just fine with my cordless phone, so it is not actually a replacement.
Date published: 2014-01-03T00:00:00-05:00
Rated 5 out of 5 by from Good headset / careful with phone firmware updatesI've been using this headset for the last year and a half and I really like it. Easy to use and I almost forget it on my ear when I wear it.But recently, with a firmware update on my Cisco phone, I coudn't hear any "bips" for incoming calls anymore. Had to go back to an previous version of the firmware on the phone and headset was fully operational again.Maybe Cisco should check this problem with firmware updates ?
Date published: 2019-04-29T00:00:00-04:00
Rated 5 out of 5 by from very clear but not very comfortableloved that I could hear everyone very clearly. but not as comfortable as I would like on the ear.
Date published: 2016-09-22T00:00:00-04:00
Rated 5 out of 5 by from Bad design - does not stay charged all dayWe have purchased several of the CS540 and having terrible luck with the batteries not staying charged for an entire day - we have agents on the phone all day long and we have had to replace at least 6 now of an order of 17 that will not stay charged
Date published: 2014-10-27T00:00:00-04:00
Rated 5 out of 5 by from NOT A GOOD PRODUCTIt is really fragile, breaks easily and it doesn't work after 2 months of purchase !
Date published: 2016-09-15T00:00:00-04:00
Rated 5 out of 5 by from Outstanding Headset!!!I LOVE this headset. No complaints at all. Very light and comfortable for all day use.
Date published: 2016-04-13T00:00:00-04:00
Rated 5 out of 5 by from Great SoundGreat response time on headset and lifter. Clear sound. Doesn't hurt the ear. Great product.
Date published: 2017-02-20T00:00:00-05:00
Rated 5 out of 5 by from Great Product, this is my second one.My first one lasted 9 years, but I guess this one was a lemon. I have requested a replacement since it's only been 2 months since I purchased but I highly recommend this product. It's just one of those things.
Date published: 2015-08-17T00:00:00-04:00
Rated 5 out of 5 by from My employees love the headsetI am very pleased with the ease of ordering and the promptness of the shipment
Date published: 2016-06-06T00:00:00-04:00
Rated 5 out of 5 by from when not in use cant go back to main lineI only got one line here when the head set is unplugged I cant hear my self talk over the reg hand set. why is this. ? I did hear my self talk before I got the head set. some days will connect some days wont.
Date published: 2015-12-11T00:00:00-05:00
Rated 5 out of 5 by from Worst everHardware is good. Functionality is five tumbs down. I will never buy them if I knew that I need to remove the desk phone handset from its base so I can use the Platronics Headset CS520. I am going to take it like a champ, but I will never ever recomend this product.
Date published: 2014-06-23T00:00:00-04:00
Rated 5 out of 5 by from Consistantly great sound qualityI bought 6 more of these after purchasing 16 of them with the lifters. Sound quality is great even when going one floor up from the office.
Date published: 2017-02-23T00:00:00-05:00
Rated 5 out of 5 by from Great ProducktWe have been using this piece of equipment and previous versions for years and never had any issues with it. I highly recommend this to anyone in a high call care position.
Date published: 2017-02-23T00:00:00-05:00
Rated 5 out of 5 by from Works wellAdded another head set to growing office -- works very well
Date published: 2018-04-16T00:00:00-04:00
Rated 5 out of 5 by from Plantronics is truly GREAT!I bought the second of these units from Plantronics after the original serving many years! They gave me a great deal on a refurb and their service was truly the best I've received....possibly EVER! From the first call to tech support, they tried very hard to help me take care of the issue but the unit was just dead....from that point they walked me through the replacement procedures and the rest was a cake walk, fantastic company and great equipment as well.
Date published: 2016-04-12T00:00:00-04:00
Rated 5 out of 5 by from plastic HURTS earour office has worn/used Plantronic wireless head sets for years. I just purchased 5 - of the 540 units and everyone one of us have been complaining how the plastic ear holder is so uncomfortable. The last wireless was flexable and very comfortable.
Date published: 2016-12-05T00:00:00-05:00
Rated 5 out of 5 by from Poor ear piece designHave used Plantronic headsets in call center environment for years. The CS50 was comfortable and you'd forget you had it on. Now have the CS540 and hate the earpiece. Doesn't fit tightly, falls out, very uncomfortable. None of my team are happy!! Go back to the old design!!
Date published: 2013-04-19T00:00:00-04:00
Rated 5 out of 5 by from Great PerformanceI spend a lot of time in my Real Estate business on the phone with Clients.Ease of use, clarity and volume management are critical. Although installation is easy, remember to order an appropriate Lifter for the phone handset and there are a few simple instructions for installing the Lifter that are missing. Once ready to install Lifter, plug in Lifter to cradle and then unplug power to the cradle for 10+ seconds, then restart. Plus, on the top of the Model CO54 cradle, there is a black button with arrow, depress that for 5 sec+ and then all should work fine. Well worth the purchase, price and installation effort. Excellent tech support.
Date published: 2016-01-16T00:00:00-05:00
Rated 5 out of 5 by from Good product/bad fitI like the product but hate the way it fits. I can't keep it in my ear canal.
Date published: 2015-09-14T00:00:00-04:00
Rated 5 out of 5 by from Great Sound and Easy to Use!Purchased for work phone and it was a breeze to setup and use.
Date published: 2016-11-21T00:00:00-05:00
Rated 5 out of 5 by from Over Priced and under performanceHad this about 10-12 hours and battery life is terrible. They advertise 7 hours talk time and it is more like an hour or two at best.
Date published: 2014-01-08T00:00:00-05:00
Rated 5 out of 5 by from works as advertisedpretty consistent with audio quality. did disconnect for no apparent reason. item is priced a little too high for what it is.
Date published: 2014-02-11T00:00:00-05:00
Rated 5 out of 5 by from Helpful toolI bought this item to use where I volunteer. We have several volunteers who answer the phone and need to take down information from callers. Having this ear device has made it easier to use both hands and not have to cradle the phone on our shoulders, which is not healthy. The calls come loud and clear and I like being able to move around and not be hindered by a cord.
Date published: 2017-02-24T00:00:00-05:00
Rated 5 out of 5 by from Good headset, poor quality constructionCall quality = goodComfort = goodEase of use = goodConstruction = poorAfter only using this product for 9 months, the over the head bracket broke off. The inside is metal construction, but the plastic connecting the rubber head brace to the headset snapped in half.
Date published: 2017-04-18T00:00:00-04:00
Rated 5 out of 5 by from I can hearEveryone says that I come in very clear and I can also hear much better than the old one.
Date published: 2014-01-26T00:00:00-05:00
Rated 5 out of 5 by from Great HeadsetWe have 8 users that are on the phones all day long. These headsets have been durable, the voice quality is great. I have no complaints.
Date published: 2013-08-29T00:00:00-04:00
Rated 5 out of 5 by from Not HappyI do not like this product. The previous headset was much more comfortable and easy to settle into your ear. The ear piece does not hold tight to ear and the ear piece won't "seat" into ear canal. Very easy to knock off. Bring the old ear piece back...
Date published: 2013-02-20T00:00:00-05:00
Rated 5 out of 5 by from Doesn't workI received the headset and plugged it in. I could hear the people calling me but they couldn't hear me. I made three calls to tech support before one guy finally figured out the headset was not wired correctly for my phone. I have been using a GN Netcom headset for over ten years with no problems. I don't understand why a Plantronics headset will not work.
Date published: 2013-07-18T00:00:00-04:00
Rated 5 out of 5 by from AwesomeI have been using since November. Great sound quality. Comfortable. Love the option of the over-the-head or the over-the ear. As well it is completely reversible for using in either ear.
Date published: 2014-04-23T00:00:00-04:00
Rated 5 out of 5 by from Free from neck and hand pain...finally!!I bought this product about two weeks ago and now I enjoy answering the phone at work. This product relieves pain in my neck and hand that was caused from being on the phone all day. So thankful for an answer to my pain!
Date published: 2015-08-11T00:00:00-04:00
Rated 5 out of 5 by from Overall awsome productLife in my retail pharmacy is so much more comfortable with hands free all day long
Date published: 2014-07-06T00:00:00-04:00
Rated 5 out of 5 by from Over-ear feature is unusableThe phone is good. Sound is clear. It's light. i like it. However, you have to use the head band as the over the ear clip/feature is completely unusable. Clearly, there was ZERO thought put into it. They give you a super stiff piece of plastic and single piece of rubber that is useless. It's worse then I can even describe it to be. If you don't mind using the headband, it's a good phone with good battery life and clear sound. Although, I do wish the range was better
Date published: 2016-01-24T00:00:00-05:00
Rated 5 out of 5 by from Superb quality and performancePurchased 3 for our reception staff. Setup is easy, range is phenominal and battery life is great. Very expensive and more so when purchased directly from Plantronics.
Date published: 2016-06-08T00:00:00-04:00
Rated 5 out of 5 by from Awesome product, great performanceI bought this as a replacement to my old Plantronics headset I have been using for 5 plus yrs. I wouldn't use anything else.
Date published: 2015-01-27T00:00:00-05:00
Rated 5 out of 5 by from nullPurchased this a few months ago, I have to say I'm not as happy with this one as I was with the CS50 model which is more comfortable and much lighter in weight. I am looking to find another CS50.
Date published: 2016-11-16T00:00:00-05:00
Rated 5 out of 5 by from It could be betterThe worst part about this headset for me is that the battery doesn't last for my full work day.  I spend the first hour answering phones without it so I can get through the rest of the day without it beeping in my ear that last hour. I've asked my workplace to order something else for me and everyone else that might need a headset. A product should at least be able to make it through an 8 hour work day.
Date published: 2013-08-09T00:00:00-04:00
Rated 5 out of 5 by from Not the quality of a CS55While the headset design is great, the quality is not what I've seen in previous Plantronics products. I've experienced problems with audio (feedback) and use of the mute switch causing a loss of headset audio.
Date published: 2012-12-14T00:00:00-05:00
Rated 5 out of 5 by from Sleek design, not the easiest to put onI bought this as a replacement for an older over ear wireless headset. It is a design improvement - sleek, elegant. However, the ear piece takes a bit of work to get used to and is not always the most comfortable (the plastic could have been molded a bit better. I do like it a lot though and it functions extremely well.
Date published: 2015-08-30T00:00:00-04:00
Rated 5 out of 5 by from poor qualityI opened the box and when to attach the headset instead of the earpiece and it broke. Haven't been able to use it yet. I called the tech support and they do not have replacement parts and then told me I would need to go to the website for replacement. I now have 2 hours in to the thing and haven't even been able to use the thing.
Date published: 2014-02-10T00:00:00-05:00
Rated 5 out of 5 by from No competition product!The company I support needed an additional phone for a new employee.I went to your website, found the product I needed and boom - 5-minutes later I was finished.Received the product three days later
Date published: 2015-08-06T00:00:00-04:00
Rated 5 out of 5 by from Small and great featuresReplaced one that I had used for several years. Nice upgrade.
Date published: 2016-02-29T00:00:00-05:00
Rated 5 out of 5 by from nullIts comfortable, but cant hear out of it too well.
Date published: 2014-11-11T00:00:00-05:00
Rated 5 out of 5 by from Good, but know what you're gettingJust started using the CS530 headset, call clarity is great and very comfortable over the ear design, may have gone with another style had I known it was this cumbersome to get it on and off. I typically don't wear the unit all day long and putting it on just to answer the phone is not very convenient. 
Date published: 2013-06-26T00:00:00-04:00
Rated 5 out of 5 by from Good coverage around the officeLove everything, except, I wish there was a way to put callers on hold while I am running back to the desk.
Date published: 2014-12-24T00:00:00-05:00
Rated 5 out of 5 by from Most comfortable headsetI am a headset fiend. I have a lot of different headsets. This earpiece is THE most comfortable because it doesn’t cram into my ear. I prefer the the noise canceling qualities of the Voyager series, etc.
Date published: 2019-06-04T00:00:00-04:00
Rated 5 out of 5 by from Great Headset I am fully satisfiedI love my headset Thanks Much! I recommend to all. A little pricy but well worth it
Date published: 2018-04-27T00:00:00-04:00
Rated 5 out of 5 by from nullThis is a replacement to an older model, love the fact that I don't have to have the head gear on, just wish they made the ear pieces a little smaller for us ladies with little ears
Date published: 2015-07-29T00:00:00-04:00
Rated 5 out of 5 by from Warranty ReturnBought 5 in this batch. One stopped charging after two weeks. Appreciate Plantronics Warranty return policy, but in my small sample, that's a 20% failure rate and I have to pay the return shipping.Have had other apparent battery failures with this model. Nice units when I don't have to touch them again for 2 or three years after install.
Date published: 2015-11-25T00:00:00-05:00
Rated 5 out of 5 by from Great soundWe purchased this for hands-free conference calls at the desk. We are pleased at the comfort of the headset as well as the clarity of sound.
Date published: 2015-05-13T00:00:00-04:00
Rated 5 out of 5 by from Broken Upon ReceiptI purchased this through my company.When I tried to set it up, the microphone did not work and the microphone setting switch on the base unit was broken.
Date published: 2016-07-22T00:00:00-04:00
Rated 5 out of 5 by from Ear pieceSound is great but the ear piece will not stay in my ear, should be easier to keep in.
Date published: 2014-01-14T00:00:00-05:00
Rated 5 out of 5 by from Couldn't work without it.....Great sound, comfortable and allows me to use both hands on my keyboard.
Date published: 2017-08-07T00:00:00-04:00
Rated 5 out of 5 by from nullGreat product, use them with our NEC SV8500 system with Dterm Series i and DT300 phones, works perfectly out of the box. Always remember to get the handset lifter - makes life so much easier. Highly recommended, and in the case of a problem, Plantronics has been great about replacement in a fast manner to keep business moving.
Date published: 2014-09-29T00:00:00-04:00
Rated 5 out of 5 by from nullUsed this for a few years with Cisco and Mitel hardware and have never had any issues. These headsets usually outlast the phone they are plugged into. Great product.
Date published: 2016-03-29T00:00:00-04:00
Rated 5 out of 5 by from nullThis headset is the best we have tested in this category of VoIP headsets. It costs under $200, has superb battery life, and the range is insane. I have been able to walk all the way out to the parking lot and still remain clear on a call, with the base behind 5 walls and a brick building, over 50ft away. Highly recommended.
Date published: 2014-10-15T00:00:00-04:00
Rated 5 out of 5 by from nullWe have deployed one of these to one of the secretaries desks to allow her to work hands free from the phone on her desk. It has worked very well and has generated zero issues in its time in service.
Date published: 2015-11-24T00:00:00-05:00
Rated 5 out of 5 by from nullI love, love, love my wireless headset. For says when working from home, this is what I wear around the house when I need to be mobile.
Date published: 2016-06-01T00:00:00-04:00
Rated 5 out of 5 by from nulloh my, where do I start? The CS500 series is just awesome! While it lacks multi-device compatibility, it is a rock solid deskphone headset!
Date published: 2014-02-26T00:00:00-05:00
Rated 5 out of 5 by from nullThis headset is great for office desk phones. Its ease of instillation and use make it an easy choice for many users.
Date published: 2015-08-18T00:00:00-04:00
Rated 5 out of 5 by from Beats any JabraI tried several headsets before settling on this one. Most were Jabra. They were too heavy and didn't stay on the ear when using the ear hook. This Plantronics version is light enough that the hook always stays attached and stays on my ear. I bought 4. My colleagues also love these. They call quality is crisp. The design is pristine and slender. Used with the hook switch, you can pick up calls with ease while away from your desk. All buttons are easy to find (by touch) and use.
Date published: 2015-03-11T00:00:00-04:00

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