Amplified Support for Google Education Subscription - Basic Tier 15,001-20,000 Students
$2,773.04
Mfg # AIT-SUP-1031
CDW # 7797323
Know your gear
For K-12 districts looking for additional support managing their Google Workspace for Education domain or Chrome devices, we have developed education-specific IT expertise in managing domains, a catalog of support stacks to alleviate specific needs, along with related training and professional development content. These services provide support tailored to the education space as well as your district's needs and goals. We also provide an additional escalation path through CDW’s Google Premier Partnership and peace of mind that your issues will be addressed with efficiency by experts. Save valuable staff time and resources leveraging the expertise, time, and support your district requires.
What does Google for Education Amplified Support Basic offer?
• On-Demand Admin Console Support: Our Support team becomes your just-in-time subject matter expert on the admin console. Whether you are looking for an overview of best education practices, or a deep dive into settings and configuration, our team is here to help.
• Technical Services: Larger projects and technical implementations in and around GWFE can also be arranged via Support. Our team will scope the work and use a set number of hours to carry out tasks such as primary domain changes and data migration.
• Escalation Point for Your Internal Team: As a Google Partner, we have direct access to Google’s escalation processes, support, and management teams.
• Custom Solutions: There are many ways in which Google Workspace for Education can be integrated into existing infrastructure or replace existing processes.
• Support Stacks are brief and predefined engagements with our Google IT Specialists, designed to equip institutions with clear deliverables that solve common domain challenges.
Timeline:
Total time is one year from the purchase date.
How does remote support work?
Business Hours of Operations are from 8:00 a.m. to 7:00 p.m. ET (Monday through Friday). SLA is based on Business Hours of Operation. The business SLA is 24 hours.
How can customers use hours?
Once you have a Google for Education Support Agreement in place, designated administrators may submit a Support ticket via our Help Center or email. Our simple booking system makes it easy for you to schedule an appointment with us for remote guidance and information sessions.
What We Do Not Support
We take pride in being Google Workspace for Education experts, spending countless hours honing and testing our knowledge to provide the best and most relevant support to schools. As such, we are unable to support most other systems or provide custom scripted solutions. For example:
* Hardware support
* Non-chrome OS devices (beyond Google settings)
* Windows Servers/Infrastructure
* Apps & extensions (beyond settings/troubleshooting)
* Student Information Systems (SIS), Learning Management Systems (LMS)
* Custom script (beyond consultation)
* IDP (beyond Google settings)
* Network/firewall/wireless setup, settings, & troubleshooting
* Teacher training
* Clever
* One-on-One setup and training for our Amplified IT SaaS Tools (Little SIS Premium, Little SIS for Classroom, Gopher Buddy, Gopher for Chrome, Gopher for Gmail, Gopher for Users, Gopher for Groups, Group Gator)
* GCDS and GFE Sync User Provisioning Support
What does Google for Education Amplified Support Basic offer?
• On-Demand Admin Console Support: Our Support team becomes your just-in-time subject matter expert on the admin console. Whether you are looking for an overview of best education practices, or a deep dive into settings and configuration, our team is here to help.
• Technical Services: Larger projects and technical implementations in and around GWFE can also be arranged via Support. Our team will scope the work and use a set number of hours to carry out tasks such as primary domain changes and data migration.
• Escalation Point for Your Internal Team: As a Google Partner, we have direct access to Google’s escalation processes, support, and management teams.
• Custom Solutions: There are many ways in which Google Workspace for Education can be integrated into existing infrastructure or replace existing processes.
• Support Stacks are brief and predefined engagements with our Google IT Specialists, designed to equip institutions with clear deliverables that solve common domain challenges.
Timeline:
Total time is one year from the purchase date.
How does remote support work?
Business Hours of Operations are from 8:00 a.m. to 7:00 p.m. ET (Monday through Friday). SLA is based on Business Hours of Operation. The business SLA is 24 hours.
How can customers use hours?
Once you have a Google for Education Support Agreement in place, designated administrators may submit a Support ticket via our Help Center or email. Our simple booking system makes it easy for you to schedule an appointment with us for remote guidance and information sessions.
What We Do Not Support
We take pride in being Google Workspace for Education experts, spending countless hours honing and testing our knowledge to provide the best and most relevant support to schools. As such, we are unable to support most other systems or provide custom scripted solutions. For example:
* Hardware support
* Non-chrome OS devices (beyond Google settings)
* Windows Servers/Infrastructure
* Apps & extensions (beyond settings/troubleshooting)
* Student Information Systems (SIS), Learning Management Systems (LMS)
* Custom script (beyond consultation)
* IDP (beyond Google settings)
* Network/firewall/wireless setup, settings, & troubleshooting
* Teacher training
* Clever
* One-on-One setup and training for our Amplified IT SaaS Tools (Little SIS Premium, Little SIS for Classroom, Gopher Buddy, Gopher for Chrome, Gopher for Gmail, Gopher for Users, Gopher for Groups, Group Gator)
* GCDS and GFE Sync User Provisioning Support
Add to Compare