Tech specs
Brand
Palo Alto Networks
Product Line
Palo
Model
Partner Enabled Premium Support
Manufacturer
PALO ALTO Renewals
Product Supported
Complicated network devices
Packaged Quantity
1
Coverage Period
1 Year
Service Location
Shipment
Service Response Time
Next Business Day
Service Sub Type
Advance parts replacement
Network Service & Support
Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day, New releases update - 1 year, Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday, Product info support - web knowledge base access - 1 year, Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2, Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3, Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4
Limited Warranty
Extended Service Agreement (Renewal)