Tech specs
Brand
VMware
Product Line
VMware Support and Subscription
Model
Production
Manufacturer
Vmware
Software Name
VMware User Environment Manager
License Quantity
100 concurrent users
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
E-mail consulting - 1 year / 6 contacts, Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1, New releases update - 1 year, Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2, Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3, Remote monitoring - 1 year, Technical support - 1 year - on-site - severity critical, Web knowledge base access - 1 year, Web support - 1 year
Service Availability
24 hours a day / 7 days a week
Service Response Time
30 min
Service Sub Type
Emergency phone consulting
Limited Warranty
Technical Support